Does The UPS Store pay their employees well?

According to anonymously submitted Glassdoor reviews, The UPS Store employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at The UPS Store. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at The UPS Store?

49% of The UPS Store employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The UPS Store 3.5 out of 5 for work life balance, 3.2 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at The UPS Store?

Sales Associate (566) , Store Associate (183) , Manager (155) , Associate (154) , Store Manager (154) , Customer Service Representative (131) , Retail Sales Associate (117) , Assistant Manager (100) , Customer Service Associate (61) , Graphic Designer (61) , Store Clerk (53) , Sales Associate/Cashier (40) , Retail Associate (31) , Customer Service (28) , Package Handler (28)

What are the pros of working at The UPS Store according to real employee reviews?

"Great for students that are busy and want to work flexible hours" ((in 175 reviews)); "My store had great coworkers and manager; I would have stayed if they paid more." ((in 109 reviews)); "Great people that you work with and very flexible with time" ((in 102 reviews)); "amazing coworkers and employees as well as flexible scheduling" ((in 79 reviews)); "Laid back and flexible schedules" ((in 69 reviews))

What are the cons of working at The UPS Store according to real employee reviews?

"No benefits not even for full time workers (at least not at my store)" ((in 218 reviews)); "Poor management that sits in office and complains entire time about customers and too worried about taking her neighbors to court." ((in 104 reviews)); "salary is low and lots of works" ((in 28 reviews)); "No room for advancement beyond manager since they are franchised but gives you good skills for future job" ((in 28 reviews)); "You'll be alone in the store with no training." ((in 25 reviews))

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The UPS Store

Part of UPS

The UPS Store reviews

3.5

49% would recommend to a friend

(3,153 total reviews)

Tim Davis

48% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.2

Culture & values

2.9

Senior management

2.6

Career opportunities

2.5

Compensation and benefits

The UPS Store has an employee rating of 3.5 out of 5 stars, based on 3,153 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The UPS Store employee rating is in line with the average (within 1 standard deviation) for employers within the Produktion industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Jul 23, 2015

Its okay

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good pay, nice work,I like everyoen I work with!

Cons

Not to many cons. I dont really get enough hours though

1.0

Jun 30, 2015

Not reccommended!

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Stable hours if your looking for full-time.The job however, is relatively easy as its mostly just using the POS(Point of Sale) system and packaging items.

Cons

There is no room for advancement; as the UPS store is a franchise and you will never have the owners job. During my duration I was not offered any lunch breaks or short paid breaks. There are no benefits, no dedicated break room. Shifts were 8-12 hours with mostly walking around waiting for customers. The store I worked at had a very toxic work environment. The owner was rarely present, dumping all the work on an already small staff me and two other people. The employees that I worked with were very rude and unprofessional. Between a lack of solidarity between employees, long shifts with no dedicated time to myself to eat, an absent owner who price gouges customers when she comes in an talks down to them if they don't agree with her rules. I quit this job within a week. However, it should be noted my experience does not reflect the culture of UPS; as the UPS store is truly a franchise. So be careful which location you apply, to as I'm sure they are not all the same.

3.0

Apr 26, 2015

A lot to learn at first but after a while the job becomes very easy as you become familiar with all facets of the jobs.

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule. Most Saturdays off, and Always closed on Sundays. Most evenings you are off by 6:30 or 7 depending on the store.

Cons

Low pay. Little to no abilities to move up in the company or transfer to another section of UPS. Customers aren't always the nicest. They will always get upset about price

Viewing 187 - 189 of 3,153 Reviews

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