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      UPS

      Engaged Employer

      UPS reviews

      3.4

      55% would recommend to a friend

      (36,766 total reviews)
      avatar

      Carol B. Tomé

      36% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Career opportunities

      3.2

      Work/Life balance

      3.0

      Culture & values

      2.8

      Senior management

      UPS has an employee rating of 3.4 out of 5 stars, based on 36,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      37K reviews
      2.0
      Oct 3, 2008

      Should have stayed private since the strong culture is not very conducive with the public scrutiny.

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable, Conservative, Good Benefits. Challenging, demanding environment. Very strong culture, with good camaraderie among rank and file.

      Cons

      Very bureaucratic, hierarchical and political. Entrenched upper management with poor people skills. Some what rigid in that they are very focused on tasks and 'just do it' mentality.

      3.0
      Oct 1, 2008

      Entry level work but you should try to get a better job after a year.

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      True entry level sales, mail, and shipping experience for other shipping or packing work. You also combine the skills of working with customers along with packing and shipping. They offer higher prices for packing, stamps, office supplies, and moving boxes, but that leads to an almost unparalleled convenience in regards to shipping. Seriously, I know that sounds like a company line but if you need to copy a document, send insured mail, send a weirdly shaped item, and buy stamps all at the same time, the UPS store is very convenient if you're willing to pay a little more. Also at Christmas time if you want to just get all your presents wrapped and out as quickly as possible, the UPS store is a good bet. So if you work there, you gain a lot of experience in the way things are shipped and the best and cheapest ways to get it there, and you can parlay this into a better job. Otherwise, all these conveniences mean that you, as the worker, get all the hassle of a post office, a copy shop, and just a retail store along with having to ship some poor dudes antique baby crib to Alaska for 400 bucks.

      Cons

      The pay is not the best. Also, you feel as if you're competing with UPS itself with higher prices. UPS wants customers to have accounts with them, and these accounts would bypass money going to the UPS Store, which is just a franchise. Also, the UPS Store represents the actions of a much bigger company, like UPS and the US postal service. If these companies screw up a delivery, you as the sales associate receive the full brunt of the customer's dissatisfaction, when you might have done a fine job yourself. And since UPS and the post office are less accessible than some poor slob at the UPS Store, that slob tends to be blamed more readily than a faceless organization, considering the fact that we as sales associates often have to argue with UPS and the post office too.

      5.0
      Sep 30, 2008

      After 37 years I still love my job as a driver.

      Driver
      Recommend
      CEO approval
      Business Outlook

      Pros

      I enjoy my job as a driver very much and I've been doing it 37 years. I love driving, seeing the countryside( I'm a farmboy at heart) ,connecting with my customers, and the pay and benefits are great. And I am my own boss when I'm on my delivery area and that's terrific!

      Cons

      The hours are long sometimes, but the OT pay is outstanding. And of course, the winter weather and road conditions and not real good sometimes in ND. Still beats a hurricane though! Also, UPS has a policy now of just delivering to the main towns when inclement weather strike. And of course, cell phones really help a lot. (Communication is the answer to alot of problems.) We never had those when I started working years ago.

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      Glassdoor has 40,971 UPS reviews submitted anonymously by UPS employees. Read employee reviews and ratings on Glassdoor to decide if UPS is right for you.