UPS reviews

3.4

55% would recommend to a friend

(36,760 total reviews)
avatar

Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,760 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

37K reviews
1.0
Oct 8, 2014
Recommend
CEO approval
Business Outlook

Pros

They have decent pay, the hours were from 9-5 with no overtime, and the commissions were decent. Great work environment.

Cons

The people are complete idiots. Supervisors, Specialist, and HR are on these high horses and they treat employees like crap. Micro managing is EXTREMELY high and they treat Associates like high school teens. They don't have your best interest at heart and it is just an all around depressing environment only because of management.

5.0
May 30, 2014
Recommend
CEO approval
Business Outlook

Pros

Base salary $35,052, plus your 1st Quarter you get a $3,000 guaranteed bonus, and can get a $3,000+ or - bonus every quarter after that. Every year your up for a raise and you get 10 days vacation, sick days, and discretionary days. Also, you get all the other benefits of Medical, Dental, 401K matching. You get to sit at a desk from 8am-5pm from Mon-Fri, making sales calls in your territory. They only have offices in Phoenix, San Antonio, and Greenville. You can get the job if you have sales experience, college, military, or UPS experience. They will train you to sell on value, which is the UPS way.

Cons

None. I was a driver helper for a peak season, and I found out how hard the drivers have to work and how many years of Part-Time you have to do to become a driver, and I said sign me up for that Full-Time desk job.

3.0
Oct 11, 2010
Recommend
CEO approval
Business Outlook

Pros

UPS will invest in your training; for someone fresh out of school, it is a good place to develop solid Excel and Access skills that will help you throughout your career. UPS is also good in terms of work/life balance. There is a gym onsite at the Atlanta corporate campus that offers an excellent variety of classes for $25/month. It is also acceptable for people to come in later or leave early occasionally due to family commitments. I experienced a death in the family while at UPS, and my boss encouraged me to take as much time as I needed to grieve. If you are happy with where you are in life or ok with making very slow progress, it is an excellent place to work. UPS also extends health benefits to domestic partners which is pretty progressive.

Cons

It is hard to advance at UPS. If you are ambitious, you are probably better served working at a company that is experiencing rapid growth. UPS is very stable, very slow to change, and painfully slow to recognize top-performing employees, if at all. People are treated fairly - too fairly if you are a top performer. 3% cost of living increase in a decent economy is pretty standard. If you go the extra mile all the time, the best you'll see is 4-5%. UPS also likes to advertise its benefits, but look at the fine print. While it offers tuition reimbursement, it is capped at $5,250 a year (if you take a full courseload). UPS no longer does 401k matching for employees under the defined benefits plan (not sure if they do 401k matching for new hires). Every year, the health benefits get more expensive and less comprehensive. That is hardly unique to UPS, but UPS has a reputation for providing excellent health benefits, but if you are not extremely careful about what you let doctors do, you will still get ridiculous bills. The culture is rather stodgy. The company does not get the mindset of young people. There are not a lot of women in powerful positions. This is purely a guess, but I'd say that 90% of the people in the corporate headquarters are white men over 40.

Viewing 13 - 15 of 36,760 Reviews

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