Upwork reviews

3.8

60% would recommend to a friend

(629 total reviews)
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Hayden Brown

57% approve of CEO

44% positive business outlook

Upwork has an employee rating of 3.8 out of 5 stars, based on 629 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

629 reviews
1.0
Jun 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Unlimited time off (if they actually would let you use it), benefits

Cons

If you do not make your career your entire life and bend over backwards for all other departments then you will be the black sheep. You're told to stay in your swim lane and do your own work and to say no but you'll be reprimanded for actually following through. They said make mistakes its what we do here! But really they mean if you step out of line the tiniest bit it's on your record. Working with the account managers is a nightmare. I have never met a bigger bunch of toddlers who will use anyone and everyone else and the slightest mistakes to whine to their bosses. They blame everyone else for account failures, watch out they'll throw you under the bus. There's a few good ones in there but it doesn't even out having to deal with the others. Not to mention their managers care more about how they look than supporting people. It's a corporate game of tattle tail in the end. This company only knows how to manage easy people who martyr themselves and say yes to everything. They think with a couple inclusive slack channels they're doing something big. The company wide meetings are full of fancy jargon but time and time again everyone asks what are we really doing? Never have I ever been so let down by joining a company I thought was well put together. I'm not surprised that every week several people left, yes it is a trend that does not stop.

3.0
Mar 29, 2021
Recommend
CEO approval
Business Outlook

Pros

Upwork is a great place to make money and be at the front of the staffing industry. They are building an incredible platform to help company's be successful! I would recommend all business leaders to engage with Upwork.

Cons

The Executive Sales leaders need to go! They are bringing the same poor culture from the same company everyone use to work for. They've had their chance and nothing seems to be working with getting new clients. They need to act faster before we loose to our competitors. The HR and Sales leaders have built an organization that doesn't foster growth or career advancement. We continue to take steps back!

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Upwork Response
4y
Hey there, Thank you for caring enough to write this review. I would love to discuss your feedback. Please slack me so we can connect. -zoe
1.0
Feb 6, 2024

Huge let down

Recommend
CEO approval
Business Outlook

Pros

I can't think of a good enough reason to stay at this company. I had thought the unlimited time off would be worth it but they don't want you to ever use any of it. I watched people get fired for taking a normal amount of time off.

Cons

-Account managers only care about their numbers, anything happens that they view as negative and they will throw you or anyone else under the bus, run to their managers and have their manager talk to your manager. Then you'll get written up because your boss will believe every single thing even if it's not true. -I felt like I couldn't be human here. If you're sick, have an emergency etc it doesn't matter. The company only cares about how much they can squeeze out of you. -Our manager had no idea how to actually manage people, they only knew how to manage 'yes people'. Had zero capability in fostering growth or improvement. Provided no one for my training and just expected me to know everything. -I spent 6 weeks in training that had nothing to do with my role. When I brought this up I was told that's just how it is and it could be helpful to know all the information. It was not helpful at all to my role. -You'll have managers from other teams constantly calendar checking you and trying to make you look bad. -When I first started and was added to a meeting, I overheard managers talking about how new people were a liability likely to lose them money. (Great attitude for adding people to your business) -The managers of the account managers spent more time fixing their appearance when they thought they were off camera than actually helping. -Someone was seriously injured and they were pressured to come back to work sooner than they should have. -The company tries to say that they're inclusive by making a few slack channels and calling it good. -The company wide meetings made it clear that upper management just said a bunch of words but had no idea what to do. -Entire teams were "promoted" all the time, people also left constantly which should have been a sign. -A coworker of mine never took a day off, never said no to anything and was constantly praised for their efforts, martyring themselves for everyone else. I literally took one look at them and did not want that as my future. -I was pressured and singled out because I didn't want to join in on giving money to and praising a mom to be. Some of us apparently cannot have boundaries around work.

Viewing 7 - 9 of 629 Reviews

Glassdoor has 913 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.