Upwork reviews

3.8

60% would recommend to a friend

(631 total reviews)
avatar

Hayden Brown

57% approve of CEO

44% positive business outlook

Upwork has an employee rating of 3.8 out of 5 stars, based on 631 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

631 reviews
1.0
Sep 17, 2015
Recommend
CEO approval
Business Outlook

Pros

none none none none none

Cons

culture is not that great most are very rude and lazy, huge pay differences for the seasoned people of the company. They treat their customers very poorly as well. Ive seen hard workers lose their accounts because of system errors. customer support is trained to lie and say they violated terms instead of providing them the real reason. They are not a very good morale company.

3.0
Oct 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Teams can be great communities

Cons

Consistent layoffs Terrible guidance Bad leadership There are obviously favorites. And if you’re not one of them, you will be given the dregs and garbage and asked why you can’t succeed

2.0
Oct 22, 2024

Turbulent, High Stress, Low Returns, and Directionless Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work first Unlimited PTO Spending allowances

Cons

Upwork often operates without clear strategic direction, testing multiple approaches at once and hoping one lands. This has resulted in the advancement of management personnel who achieve short-term revenue improvements, despite displaying challenging interpersonal behaviors and setting unrealistic expectations. Frontline employees who execute core functions are frequently excluded from operational decision making that affect their work processes and objectives. While professional development is nominally supported, it manifests as additional, unrelated tasks beyond normal duties. Career advancement opportunities, including both promotions and title changes, are limited if not nonexistent within the organization.

Viewing 91 - 93 of 631 Reviews

Glassdoor has 915 Upwork reviews submitted anonymously by Upwork employees. Read employee reviews and ratings on Glassdoor to decide if Upwork is right for you.