Does Upwork pay their employees well?

According to anonymously submitted Glassdoor reviews, Upwork employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Upwork. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Upwork?

60% of Upwork employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Upwork 4.1 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Upwork?

Software Engineer (23) , Senior Software Engineer (20) , Account Manager (19) , Freelancer (19) , Account Executive (16) , Enterprise Account Executive (15) , Software Developer (12) , Enterprise Account Manager (11) , Product Manager (11) , Business Development Representative (BDR) (10) , Data Analyst (10) , Virtual Assistant (10) , Manager (9) , Customer Service Representative (8) , Director (8)

What are the pros of working at Upwork according to real employee reviews?

"Most people are great (there are some truly brilliant people here)" ((in 53 reviews)); "Great benefits and rewards." ((in 34 reviews)); "Pay is good and nice" ((in 24 reviews)); "Flexible working hours and work from home." ((in 22 reviews)); "Great team and dynamic was very supportive." ((in 21 reviews))

What are the cons of working at Upwork according to real employee reviews?

"Huge layoffs last week" ((in 35 reviews)); "bad leadership and a lot of feedback" ((in 30 reviews)); "The management lacked the tools needed to support their teams." ((in 17 reviews)); "My direct manager had never even sold in her life." ((in 11 reviews)); "compensations are not shared, no bonuses." ((in 7 reviews))

What are employees saying about Upwork layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Upwork layoffs and their outlook for job security at Upwork in 2026.

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Upwork

Upwork reviews

3.8

60% would recommend to a friend

(631 total reviews)

Hayden Brown

57% approve of CEO

44% positive business outlook

Ratings by category

4.1

Work/Life balance

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.5

Culture & values

3.5

Career opportunities

3.2

Senior management

Upwork has an employee rating of 3.8 out of 5 stars, based on 631 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upwork employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

631 reviews

2.0

Jan 28, 2026

Good in 2021, really bad 2023-present day

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

- Good teammates, for the most part - Remote flexibility

Cons

- Poor leadership/communication - Constant layoffs - Swim lanes are non-existent

1.0

Jan 13, 2025

used to be good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

remote, good benefits for families

Cons

terrible leadership, tone deaf, no growth

3.0

Jan 3, 2025

Org Review

Sales leader

Recommend

CEO approval

Business Outlook

Pros

Pays well when you are doing well, company culture is good when the company is doing well. If you are an IC you will definitely get some solid development, if you are a leader you will just have to figure it out

Cons

Upworks biggest problem is that its product is not sophisticated enough to really compete with large talent providers, its leaders are too busy fighting over whether its a staffing company or a tech platform - 2 CEOs, 4 CFOs, 4 CMOs, 3 GMs of Enterprise, No CRO, Multiple Engineering and Product leaders since going public - no leadership development or advance training

Viewing 97 - 99 of 631 Reviews

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Good in 2021, really bad 2023-present day

used to be good

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