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VMware Technical Support Engineer reviews

4.3

88% would recommend to a friend

(306 total reviews)
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Raghu Raghuram

88% approve of CEO

74% positive business outlook

Technical Support Engineer employees have rated VMware with 4.3 out of 5 stars, based on 306 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have an excellent working experience there. VMware is rated in line with the average (within 1 standard deviation) by Technical Support Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

306 reviews
5.0
Jan 3, 2011
Recommend
CEO approval
Business Outlook

Pros

Great Atmosphere. Fringe benefits are amazing; Soda, snacks, lunch on Fridays, breakfast on Wednesday. Great place to work!

Cons

Growing very fast means that there are a lot of new people that you do not know.

3.0
Oct 11, 2010
Recommend
CEO approval
Business Outlook

Pros

It is THE place to be for the upcoming cloud computing field. Seems to be a good company as long as you're outside the support (GSS) organization.

Cons

GSS management is pure amateur hour. They change to one side this month, and next month, are changing back to the way it used to be. Complete joke. Also, factor-in the ~18% pay cut in the "reclassification" to hourly for the support engineers and you end-up making less than you made when you started years ago! No matter what anyone tells you, this is a call center and driven entirely by metrics and making you pump the call volume.

4.0
Jul 20, 2010
Recommend
CEO approval
Business Outlook

Pros

Nice office with a view of the mountains food, espresso, and free drinks Workday ends at 5 pm, no pagers or late night calls. lots of happy talk about career progression

Cons

Very metrics driven and competitive to churn through high volume, burnout factor for sure. Sweatshop like cube farm, little cross-team interaction, I hardly know the people who work 3 rows down. Managers hand out memos with career ladder diagrams, but no specifics are given. This location does not employ senior staff, so promotion is necessarily limited despite the talk.

Viewing 298 - 300 of 306 Reviews

Glassdoor has 12,007 VMware reviews submitted anonymously by VMware employees. Read employee reviews and ratings on Glassdoor to decide if VMware is right for you.