VMware Technical Support Engineer reviews

Extreme pressure to meet the numbers instead of the original statement to "do what it takes to make or keep the customer happy." Although you may have no experience in a certain aspect of the product and request assistance from another support engineer, managment insists you "take ownership" and continue helping the customer. The customer picks up quickly that you lack the knowledge to properly help, the customer then asks for someone who can help, but you have to answer that someone will get back to them later which can cause a loss in integrity. And learning on the spot in this manner can quickly burn out the employee.

Arrogant management Bad work culture - Not very responsive management when it comes to responding to employee needs Bad communication practices - major decisions are not communicated effectively to engineering marketing is not doing its job of pushing products product managers have no clue what customer pain points are sales over promise and customers complain a lot about the products to support High end functionality is not working in most accounts parteners complain a lot no technical support given to partners like networking, storage companies chaotic environment in the company too much money spent of decorations pay is less competitive and now that stock is dead, its not very attractive