Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Waitrose?

66% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2128) , Sales Assistant (449) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (176) , Sales Associate (163) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Shop Floor Assistant (90) , Store Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 997 reviews)); "Good benefits and flexible with hours" ((in 534 reviews)); "Pretty nice staff and nice to help out people" ((in 483 reviews)); "Staff are friendly and nice" ((in 418 reviews)); "Friendly colleagues and good on" ((in 336 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 585 reviews)); "Managers are rude and demanding" ((in 455 reviews)); "Xmas hours are long and stressful" ((in 277 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 119 reviews)); "Hard to get holiday :(" ((in 71 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

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3.8

66% would recommend to a friend

(8,732 total reviews)

Jason Tarry

73% approve of CEO

46% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,732 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Feb 18, 2017

Manager

Department manager

Recommend

CEO approval

Business Outlook

Pros

Partnership structure, pace of work, high quality product, sense of team work, well respected organisation, annual tax free bonus scheme

Cons

Uncertain future of roles within the organisation, challenging times for retail even at the higher end, uncertainty over levels of annual bonus. Expectations of customers are very high and when these aren't achieved they can be very tough on you no matter what level you work at

3.0

Feb 13, 2017

Branch Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Culture of individual branch Brand strength Discount in Waitrose & John Lewis

Cons

Weak senior leadership in Head Office A disjointed approach to change.

1.0

Feb 7, 2017

Take care of you so you have a bare minimum pay possible no development whatsoever in the role if you are part time.

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

There is a good pay rate for people who are young - they get the same wages as everyone else excluding performance based pay. Waitrose have good links with discounts.

Cons

They say there is development in the role but there really isnt, I have been doing the same thing for a year and a half - stacking shelves, other people will do less work than you and just because they are outspoken will receive a higher pay rise. Pay rises are yearly and even then they will delay them in order to avoid paying you more - will they then reimburse you for the difference in how late the pay rise came? - no.

Viewing 28 - 30 of 8,732 Reviews

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