Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2131) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 995 reviews)); "Good benefits and flexible with hours" ((in 560 reviews)); "Pretty nice staff and nice to help out people" ((in 502 reviews)); "Most staff were friendly and helpful" ((in 436 reviews)); "Colleagues are friendly and supportive" ((in 321 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 588 reviews)); "Managers are rude and demanding" ((in 469 reviews)); "Xmas hours are long and stressful" ((in 283 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 123 reviews)); "Hard to get holiday :(" ((in 76 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.8

67% would recommend to a friend

(8,746 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,746 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

5.0

Jan 6, 2016

A great company to work for

Partner

Recommend

CEO approval

Business Outlook

Pros

The company is owned by it's partners so it's in everyone's interests to work as hard as they can constantly. That way then the bonus will be bigger. When I was there the bonus was 15% of your total earnings of that year so more than an extra month of salary for free essentially.

Cons

Often customers can be particularly difficult due to the high standard expected from the brand so it can be quite stressful at the end of a ten hour shift if you have a difficult customer insistent on you getting something from the warehouse (that probably isn't even in there)

4.0

Nov 18, 2015

Fair

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay and even better benefits. Good amount of breaks.

Cons

Very tiring job and a lot more physically demanding than anticipated.

2.0

Oct 13, 2015

Cashier

Recommend

CEO approval

Business Outlook

Pros

Waitrose is a great company who have great customer service ethics which I have and use on a daily basis.

Cons

Waitrose need to treat their employees the way they treat their customers and employ more staff.

Viewing 310 - 312 of 8,746 Reviews

Jobs at Waitrose

Night Replenishment, Supermarket Assistant

Gillingham, South West England, England

£13 - £13 /hr

(Employer provided)

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HGV Vehicle Technician

Customer Delivery Driver, Supermarket Assistant

Broughton, West Midlands, England

£14 - £14 /hr

(Employer provided)

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Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant