Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2132) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 995 reviews)); "Good benefits and flexible with hours" ((in 560 reviews)); "Pretty nice staff and nice to help out people" ((in 502 reviews)); "Most staff were friendly and helpful" ((in 436 reviews)); "Colleagues are friendly and supportive" ((in 321 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 588 reviews)); "Managers are rude and demanding" ((in 469 reviews)); "Xmas hours are long and stressful" ((in 283 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 123 reviews)); "Hard to get holiday :(" ((in 76 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

Waitrose reviews

3.8

67% would recommend to a friend

(8,747 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,747 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Oct 13, 2015

Waitrose opinion

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The bonus and the time and a half pay on Sunday's. That is all that's keeping me there right now.

Cons

The management is terrible! They do not listen to you or help you when things get tough (minus 2 out of 12!). This is hard because we need the support. Also many people that work in our store have to have second jobs because the Waitrose wage is a lot less than the other supermarkets. Waitrose isn't as 'partner focused' as they make out.

1.0

Oct 13, 2015

Profit focused, no longer a partnership based on principles!

Partner

Recommend

CEO approval

Business Outlook

Pros

Pay ok, can't think of anything else

Cons

Bad I.T. No comunication, planning or organisation. No staff. Targets are priorities not customers or staff.

3.0

Oct 12, 2015

Team manager replenishment

Recommend

CEO approval

Business Outlook

Pros

For retail they do look after you. There are lots of things they will pay money for The bonus is a profit share and not targeted

Cons

People don't leave so getting promotion can be slow! The systems that are used on the shop floor are slow and out of date. There seems to a move away from being shop keepers Head office will not let things be changed.

Viewing 313 - 315 of 8,747 Reviews

Jobs at Waitrose

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Customer Delivery Driver, Supermarket Assistant

Broughton, West Midlands, England

Customer Delivery Driver, Supermarket Assistant

Supermarket Assistant

Bishops Stortford, England

Supermarket Assistant

Bishops Stortford, England

Waitrose

Waitrose reviews

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Waitrose opinion

Profit focused, no longer a partnership based on principles!

Team manager replenishment

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