Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2131) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Pay is good and they always give you opportunity to train in other sections to raise your pay next appraisal." ((in 991 reviews)); "Good benefits and flexible with hours" ((in 542 reviews)); "Pretty nice staff and nice to help out people" ((in 486 reviews)); "Most staff were friendly and helpful" ((in 423 reviews)); "Colleagues are friendly and supportive" ((in 336 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 605 reviews)); "Managers are rude and demanding" ((in 456 reviews)); "Xmas hours are long and stressful" ((in 278 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 117 reviews)); "Hard to get holiday :(" ((in 69 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.8

67% would recommend to a friend

(8,746 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,746 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

5.0

Jun 13, 2015

One of the best companies to work for

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

The company is all about employee welfare. The managers will look after you. Some of them are incredibly friendly, you could go up to with any kind of problem and they will sort it out. Reasonable wage. 1.5X payment on Sundays. You get a bonus based on the profit in March every year. It depends how much you get but while I was working there, it was never less than 15%. Most of the customers are very well-behaved.

Cons

Difficult to get leave on a short notice unless you find someone to do the shift for you. Often not considerate when it comes to religious holidays.

4.0

Jun 11, 2015

Waitrose Salary

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

It is a good company to work in but arguably underpaid in view of expectations. The bonus is good and the managers really care about staff.

Cons

The pay is slightly slow considering the customer service expectations and you are often asked to work later shifts and extra shifts to make up for under staffing sometimes.

1.0

Jun 7, 2015

Hmmm...

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

-Excellent perks -Performance Related Pay -Staff Dining Room with Full English Breakfast 6 days a week

Cons

Huge cuts to hours and staff mean one partner has to do four jobs. Management like to make themselves powerful and will do this in any way possible. Very difficult to get holiday and managers will question any holiday needed.

Viewing 319 - 321 of 8,746 Reviews

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