Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2133) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 989 reviews)); "Good benefits and flexible with hours" ((in 553 reviews)); "Pretty nice staff and nice to help out people" ((in 487 reviews)); "The staff are friendly and helpful" ((in 439 reviews)); "Colleagues are friendly and supportive" ((in 329 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 602 reviews)); "Managers are rude and demanding" ((in 461 reviews)); "sometimes hours are long and boring" ((in 281 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 123 reviews)); "Hard to get holiday :(" ((in 76 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.9

67% would recommend to a friend

(8,749 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.9 out of 5 stars, based on 8,749 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Apr 26, 2024

delivery driver

Customer delivery driver

Recommend

CEO approval

Business Outlook

Pros

enjoyable, independent, customer service skills

Cons

too many managers, pay isn't the best, not really a partnership.

2.0

Apr 26, 2024

Good Entry-Level, Not Good Career

Delivery service ambassador

Recommend

CEO approval

Business Outlook

Pros

Minimal or no previous experience required. Good for CV.

Cons

Pay not good enough in this day and age for "specialist position". Barely any more than Supermarket Assistant for same company, despite doing exactly what they do and significantly more. The vans I have to allocate and the engineers who fix them are regularly not good enough. Tasks all have to be done daily but due to the sheer number of them, only having one DSA in-branch at a time, and not having many (if any) other people free to help due to working in retail, this is impossible.

3.0

Apr 25, 2024

Average retail job

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Employee discount for Waitrose and John Lewis

Cons

Absolutely exhausting and obnoxious line managers. This company obviously used to be great to work for but over the year I worked there, I witnessed previous perks gradually get stripped away which was kind of depressing

Viewing 418 - 420 of 8,749 Reviews

Jobs at Waitrose

Regional Manager (West Country)

Regional Manager (North West & Mersey)

Customer Delivery Driver, Supermarket Assistant, Waitrose Mill Hill

Hospitality, Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Bannockburn, Scotland

£14 - £14 /hr

(Employer provided)

View job