Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2133) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 989 reviews)); "Good benefits and flexible with hours" ((in 553 reviews)); "Pretty nice staff and nice to help out people" ((in 487 reviews)); "The staff are friendly and helpful" ((in 439 reviews)); "Colleagues are friendly and supportive" ((in 329 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 602 reviews)); "Managers are rude and demanding" ((in 461 reviews)); "sometimes hours are long and boring" ((in 281 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 123 reviews)); "Hard to get holiday :(" ((in 76 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

Waitrose reviews

3.9

67% would recommend to a friend

(8,749 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,749 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waitrose has an employee rating of 3.9 out of 5 stars, based on 8,749 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

9K reviews

5.0

Jun 23, 2017

Customer Service Assistant

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

- Great hourly pay - Facilities like canteen with very cheap, good quality food - Feels like the company actually cares about their staff

Cons

- Can be long hours sometimes on tills - As with anywhere, some supervisors aren't the nicest and can be a little patronising at times

5.0

Jun 22, 2017

Sales Assistant

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Friendly environment : all my co workers are very caring and considerate. There is sometimes times were you can have a chat on the tills. Good pay. Bonus. Good holiday pay

Cons

Can get repetitive— you know what the routine is. It's continous. I can't really think of away ro mix things up. It is what it is.

5.0

Jun 22, 2017

Finance, Controls

Financial control manager

Recommend

CEO approval

Business Outlook

Pros

Good overall benefits, good colleagues, company performance based bonus, good pension scheme

Cons

No performance based bonus, reduction in DB in pension

Viewing 8287 - 8289 of 8,749 Reviews

Jobs at Waitrose

Supermarket Assistant

Night Replenishment, Supermarket Assistant

Hospitality, Supermarket Assistant

Supermarket Assistant

Supermarket Assistant (Jersey)

Vereinigtes Königreich

Waitrose

Waitrose reviews

Company ratings over time

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Reviews by job title

Customer Service Assistant

Sales Assistant

Finance, Controls

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