Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2132) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 1013 reviews)); "Good benefits and flexible with hours" ((in 565 reviews)); "Pretty nice staff and nice to help out people" ((in 482 reviews)); "The staff are friendly and helpful" ((in 429 reviews)); "Colleagues are friendly and supportive" ((in 342 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 598 reviews)); "Managers are rude and demanding" ((in 463 reviews)); "Xmas hours are long and stressful" ((in 284 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 118 reviews)); "Hard to get holiday :(" ((in 78 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.9

67% would recommend to a friend

(8,748 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.9 out of 5 stars, based on 8,748 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

5.0

Dec 20, 2016

Can't complain

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible; I've been a student since I started, they always accommodate my classes and appreciate that a change in university timetable is priority. Annual bonus and discounts are a plus

Cons

Some managers are not the best, but that just depends on the person. Head office decide on layout and stock, so customers (especially regulars) might get upset if there's nothing we can do about change.

3.0

Dec 19, 2016

Good Company

Replenishment and checkout

Recommend

CEO approval

Business Outlook

Pros

line manager really helpfull and friendly good environment

Cons

Some times is very busy At the same time didn't have enough time to give you a proper training

4.0

Dec 18, 2016

My favourite job so far

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

In Waitrose the partners all really care about each other, which means problems are quick to get fixed and you are not looked down upon as long as your are a reliable and strong member of staff. The pay and bonus is excellent.

Cons

Be prepared to cope with impossible customers. The Waitrose and John Lewis policy for customer service means that even for customers being completely out of line, they will still likely get treated perfectly despite how they treat you, as management will do as much as they can to avoid losing customers.

Viewing 8377 - 8379 of 8,748 Reviews

Jobs at Waitrose

HGV Vehicle Technician

Night Replenishment, Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Night Replenishment, Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Walton le Dale, England

£14 - £14 /hr

(Employer provided)

View job