Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Waitrose?

66% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2130) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Pay is good and they always give you opportunity to train in other sections to raise your pay next appraisal." ((in 1006 reviews)); "Good benefits and flexible with hours" ((in 547 reviews)); "Pretty nice staff and nice to help out people" ((in 490 reviews)); "Staff are friendly and nice" ((in 425 reviews)); "Friendly colleagues and good on" ((in 326 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 605 reviews)); "Managers are rude and demanding" ((in 455 reviews)); "sometimes hours are long and boring" ((in 281 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 122 reviews)); "Hard to get holiday :(" ((in 75 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

Waitrose reviews

3.8

66% would recommend to a friend

(8,742 total reviews)

Jason Tarry

73% approve of CEO

47% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,742 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

5.0

Jan 25, 2016

Brilliant, supportive, family atmosphere

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Supported environment, works well as team. Employer yearly bonus is great

Cons

work can be repetitive, to move forwards must be driven and outgoing

4.0

Jan 23, 2016

Part ambient sales assistant

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Most the managers are very nice. As far as retail goes and working in a supermarket, this is one of the best ones to work if you dont mind being scrutinised Great discount. Managers are not afraid to get their hands dirty and replenish stock on shop floor.

Cons

They expect you to work the cages faster then what is realistically possible, at least for me, i am not a machine and couldn't keep up with the faster experienced staff members. Team leaders would make direct and indirect rude remarks about you working to slow. Replenishment staff stressed out. Rediculous amout of training to stack a shelf, silly online courses. To much upheavel for a 3 month review (writing in book ect) its over the top and irritating.

4.0

Jan 22, 2016

Part-time Student

Operations assistant

Recommend

CEO approval

Business Outlook

Pros

- Great place to work for students. - Good pay compared to other leading supermarkets, plus the glorious bonus in March, normally around 15% of yearly earnings. Pretty handy for students funding summers abroad. - General nice atmosphere among employees, again compared with other supermarket workers and a general bitterness is felt sometimes.

Cons

- Team leaders and managers tend to be people who have worked there the longest, not the best people. - Managers sometimes expect very long hours over busy periods e.g. Christmas.

Viewing 8521 - 8523 of 8,742 Reviews

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Brilliant, supportive, family atmosphere

Part ambient sales assistant

Part-time Student

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