Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Waitrose?

66% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2129) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (176) , Sales Associate (163) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Pay is good and they always give you opportunity to train in other sections to raise your pay next appraisal." ((in 990 reviews)); "Good benefits and flexible with hours" ((in 546 reviews)); "Pretty nice staff and nice to help out people" ((in 485 reviews)); "Most staff were friendly and helpful" ((in 415 reviews)); "Friendly colleagues and good on" ((in 327 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 589 reviews)); "Managers are rude and demanding" ((in 464 reviews)); "Xmas hours are long and stressful" ((in 275 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 123 reviews)); "Hard to get holiday :(" ((in 70 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.8

66% would recommend to a friend

(8,740 total reviews)

Jason Tarry

74% approve of CEO

47% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,740 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

5.0

Oct 29, 2015

Excellent

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Good Bonus, Good working atmosphere, excellent training in customer service and excellent opportunity for advancement. People are also generally very friendly

Cons

If you work on the shop floor at a Waitrose, some branches can get extremely busy and with the emphasis that is put on customer service, you may not be able to do as much work as is expected of you due to helping customers.

5.0

Oct 22, 2015

Good all round place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent hours given, friendly and fun atmosphere

Cons

Felt like too much time was spent training etc. than getting on with the job

5.0

Oct 22, 2015

Good company for part time work

Cashier

Recommend

CEO approval

Business Outlook

Pros

Relaxed environment with friendly staff. Managers are very approachable, and there doesn't feel like too much hierarchy (at least in the stores). Decent pay compared to supermarkets, and the annual bonus makes a very big difference! It's also a nice open culture in the company.

Cons

For a part time job I can't think of much. Sometimes you can be a bit stuck in one role (e.g. Checkouts), and it might be nice to move around a little.

Viewing 8557 - 8559 of 8,740 Reviews

Jobs at Waitrose

Customer Delivery Driver, Supermarket Assistant

Supermarket Assistant – Nights

Broughton, West Midlands, England

£13 - £13 /hr

(Employer provided)

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Supermarket Assistant (Guernsey)

Kinning Park, Scotland

£15 - £15 /hr

(Employer provided)

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Night Replenishment, Supermarket Assistant

Paston, Norfolk, East of England, England

£13 - £13 /hr

(Employer provided)

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Customer Delivery Driver- Supermarket Assistant