Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Waitrose?

66% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2128) , Sales Assistant (449) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (176) , Sales Associate (163) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Shop Floor Assistant (90) , Store Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Pay is good and they always give you opportunity to train in other sections to raise your pay next appraisal." ((in 997 reviews)); "Good benefits and flexible with hours" ((in 560 reviews)); "Pretty nice staff and nice to help out people" ((in 488 reviews)); "The staff are friendly and helpful" ((in 420 reviews)); "Friendly colleagues and good on" ((in 341 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 592 reviews)); "Managers are rude and demanding" ((in 461 reviews)); "sometimes hours are long and boring" ((in 277 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 122 reviews)); "Hard to get holiday :(" ((in 73 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

Waitrose reviews

3.8

66% would recommend to a friend

(8,733 total reviews)

Jason Tarry

73% approve of CEO

46% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,733 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

5.0

May 29, 2014

family orientated

Ambient assistant

Recommend

CEO approval

Business Outlook

Pros

everything ,you have the opportunities to further your career ,you get the help, encouragement ,and support needed .Management are open to your ideas ,social activities

Cons

Waitrose is all about the partnership ,everyone is an equal partner from the day you start and it is our responsibility to do the best for our company ,after 25 years service each partner is rewarded with 6 months payed leave also yearly we get a bonus

5.0

May 27, 2014

Fantastic place to work and a great opportunities for personal development

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company values, benefits such as discounts in store, bonus and John Lewis holiday homes are brilliant. Good appraisal system and regular 1 to 1s to ensure personal development.

Cons

Not many other than Bracknell head office location isn't great. Lack of work socials sometimes.

4.0

May 24, 2014

Empowerment at every level, but for how much longer...

Team leader

Recommend

CEO approval

Business Outlook

Pros

Excellent day to day working environment, with like minded people who care about the business and are all working towards the same goal. Offers excellent training opportunities from 'Specialist' training to operational courses. As a Partner you are given the opportunity to put as much in should you wish as you are a co-owner. Annual bonus and great discount, 15% in Waitrose 12/25% in John Lewis.

Cons

Very hard to progress from a Customer Assistant role up to Management roles, expecting you to deliver a Managers role without any training, progression, for a long period of time 12 months+ Managers can be very poor, lack procedural knowledge (personnel) at store level and do not work with the team. Company increasingly trying to compete with the big 4 putting more pressure on staff and expecting more as a 'Partner' whilst paying the least amount at CA level out of all the Supermarket chains. Branch Managers can be a law unto themselves with no union to protect staff who are largely unaware of their rights.

Viewing 8686 - 8688 of 8,733 Reviews

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family orientated

Fantastic place to work and a great opportunities for personal development

Empowerment at every level, but for how much longer...

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