Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Waitrose?

66% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2129) , Sales Assistant (449) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (176) , Sales Associate (163) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 994 reviews)); "Good benefits and flexible with hours" ((in 572 reviews)); "Pretty nice staff and nice to help out people" ((in 492 reviews)); "The staff were friendly and welcoming" ((in 415 reviews)); "Colleagues were friendly and helpful" ((in 331 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 589 reviews)); "Managers are rude and demanding" ((in 461 reviews)); "sometimes hours are long and boring" ((in 274 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 123 reviews)); "Hard to get holiday :(" ((in 74 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.8

66% would recommend to a friend

(8,737 total reviews)

Jason Tarry

74% approve of CEO

47% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,737 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Sep 7, 2017

Overworked, stressed and not cared for

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Great discount across Waitrose and John Lewis! Alright hours (if you're lucky) really good base pay and regular pay rises.

Cons

Management tend to have god complexes (I thought this was branch specific however I've worked in three branches and they were all the same!!) I was looked down on despite my three years working there, and often I'd be paid wrong due to the incompetence of the managers and team leaders. The stress put on staff is not fair, managers don't work hard enough, they are allowed to get away with overworking their staff and don't seem to care.

3.0

Jun 28, 2017

Must Try Harder

Csa

Recommend

CEO approval

Business Outlook

Pros

Friendly staff on same level

Cons

Management have their heads in the clouds. Lazy.

1.0

Jun 19, 2017

Bad

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Could benefits and good holiday options for staff at private clubs

Cons

Management don't care about staff especially at Swindon store an us and them attitude especially male managers

Viewing 121 - 123 of 8,737 Reviews

Jobs at Waitrose

Supermarket Assistant

Administration Assistant

Hospitality, Supermarket Assistant

Night Replenishment, Supermarket Assistant

Fleet, South East England, England

£13 - £13 /hr

(Employer provided)

View job

Supermarket Assistant