Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Waitrose?

66% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2129) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (176) , Sales Associate (163) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 993 reviews)); "Good benefits and flexible with hours" ((in 570 reviews)); "Pretty nice staff and nice to help out people" ((in 485 reviews)); "Staff are friendly and nice" ((in 421 reviews)); "Colleagues were friendly and helpful" ((in 322 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 589 reviews)); "Managers are rude and demanding" ((in 454 reviews)); "sometimes hours are long and boring" ((in 278 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 126 reviews)); "Hard to get holiday :(" ((in 69 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

Skip to content Skip to footer

Notifications

Waitrose

Waitrose reviews

3.8

66% would recommend to a friend

(8,739 total reviews)

Jason Tarry

74% approve of CEO

47% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,739 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Oct 19, 2015

Customer service assistant

Customer sales assistant

Recommend

CEO approval

Business Outlook

Pros

great staff, friendly and outgoing

Cons

shifts changed at drop of hat not always even asked or told! Management not friendly treated like a machine not a co worker!

3.0

Oct 12, 2015

Good benefits, bad man management.

Replenishment

Recommend

CEO approval

Business Outlook

Pros

Decent pay and good discount and partner benefits. Cracking food in the PDR at great prices. Nicely laid out store to work in.

Cons

Demanding managers as a result from pressure from above. Seem very blunt and almost rude at times. No encouragement or support in relation to the job. A little bit of praise wouldn't go a miss every once in a while. Trying to take holidays has been a joke for myself personally. I've never had a request accepted. This is purely down to the fact that we are so short staffed it's unreal. No flexibility so I suffer.

2.0

Oct 11, 2015

The good times are long gone

Team leader

Recommend

CEO approval

Business Outlook

Pros

Benefits, bonus, some good people

Cons

Managers have changed for the worse, expectations are way too high, company going the wrong way

Viewing 142 - 144 of 8,739 Reviews

Jobs at Waitrose

Administration Assistant

Night Replenishment, Supermarket Assistant

Customer Delivery Driver- Supermarket Assistant

Supermarket Assistant

Vereinigtes Königreich

£13 - £13 /hr

(Employer provided)

View job

Hospitality, Supermarket Assistant