Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Waitrose?

66% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2129) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (176) , Sales Associate (163) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 993 reviews)); "Good benefits and flexible with hours" ((in 570 reviews)); "Pretty nice staff and nice to help out people" ((in 485 reviews)); "Staff are friendly and nice" ((in 421 reviews)); "Colleagues were friendly and helpful" ((in 322 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 589 reviews)); "Managers are rude and demanding" ((in 454 reviews)); "sometimes hours are long and boring" ((in 278 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 126 reviews)); "Hard to get holiday :(" ((in 69 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.8

66% would recommend to a friend

(8,739 total reviews)

Jason Tarry

74% approve of CEO

47% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,739 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Oct 9, 2015

fresh replemishment

Shop floor assistant

Recommend

CEO approval

Business Outlook

Pros

Partner, bonus, team,customer service. Good quality food which meets my own expectations

Cons

liars within the company, unfairly treated my certain members of staff, depending on who you know not what you know determines your success, certain partners get special treatment while others get bullied or used

1.0

May 7, 2015

Absolutely useless if you are keen to progress

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

Bonus is the only reason to work for but that is different as compared to those who are at senior posts. For example, a branch manager gets the percentage of bonus according to the yearly sale for the store. If it is a partnership and share same/similar benefits, why operational staff gets fixed amount according to what they earn? Percentage of bonus for the yearly branch sales should be divided among all those working for it throughout the year. In fact, operational staff are the main reason behind the boom in sales figures.

Cons

Uncountable! Don't have enough words to express them all.

2.0

May 4, 2015

good aspects but also alot of flaws.

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

People on my team are nice, bonus is handy, great oppertunities, smiling faces&some nice customers who make your day.

Cons

Management is a shambles, partners are not valued enough even though without us there would be no business. Managers are patronising,some customers are the devil. Pay rise scheme takes forever to reach the next level. No support sometimes especially when extremley busy. Mangers think they run shhhhhh.

Viewing 145 - 147 of 8,739 Reviews

Jobs at Waitrose

Supermarket Assistant

Administration Assistant

Supermarket Assistant (Guernsey)

Kinning Park, Scotland

£15 - £15 /hr

(Employer provided)

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Customer Delivery Driver- Supermarket Assistant

Supermarket Assistant

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£13 - £13 /hr

(Employer provided)

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