Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Waitrose?

66% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2129) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (176) , Sales Associate (163) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 993 reviews)); "Good benefits and flexible with hours" ((in 570 reviews)); "Pretty nice staff and nice to help out people" ((in 485 reviews)); "Staff are friendly and nice" ((in 421 reviews)); "Colleagues were friendly and helpful" ((in 322 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 589 reviews)); "Managers are rude and demanding" ((in 454 reviews)); "sometimes hours are long and boring" ((in 278 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 126 reviews)); "Hard to get holiday :(" ((in 69 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.8

66% would recommend to a friend

(8,739 total reviews)

Jason Tarry

74% approve of CEO

47% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,739 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Apr 20, 2015

Used to be amazing. Declining rapidly.

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

-Made amazing friends from all walks of life - Bonus is very handy - John lewis discount is fantastic

Cons

- Many of the new Assistant Section Mangers are inexperienced and incompetent. -Higher management are out of touch - Customers can be rude and condescending - In a LOT of cases, its not what you know but who you know

2.0

Apr 13, 2015

'Empowering partners'

Team leader

Recommend

CEO approval

Business Outlook

Pros

Annual Bonus. Great partner food/dining room. Excellent activities. Company is a democracy, weekly magazine. Good engagement with the company. Staff discount. Annual performance related pay increments.

Cons

Started with company as a Team Leader, was paid exactly the same as regular shop assistants with less experience. Horrible uniform. Very much a 'manager' first and the rest second atmosphere. Section Management parade around like they own the place. Look down upon by customers (unavoidable) Was accused of faking an injury, even whilst attending physiotherapy sessions.

2.0

Mar 15, 2015

Underpaid

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

Bonus and nothing all else but.

Cons

Pay for performance is load of rubbish for the type of job you do. You will never get a pay rise unless you move into another role.

Viewing 148 - 150 of 8,739 Reviews

Jobs at Waitrose

Administration Assistant

Supermarket Assistant

Customer Delivery Driver- Supermarket Assistant

Supermarket Assistant (Guernsey)

Kinning Park, Scotland

£15 - £15 /hr

(Employer provided)

View job

Night Replenishment, Supermarket Assistant