Waitrose reviews

3.8

66% would recommend to a friend

(8,739 total reviews)
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Jason Tarry

74% approve of CEO

47% positive business outlook

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,739 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

9K reviews
3.0
Aug 7, 2025
Recommend
CEO approval
Business Outlook

Pros

John Lewis discount. Staff canteen - now believed to have gone.

Cons

Found the company 'ok' but that was all. Customers believe Waitrose is 'the' premium supermarket but behind the scenes it was chaotic. The amount of waste was eye watering and a desire to recycle was missing. Vans were persistently faulty, be that down to refrigeration issues or engine issues. Due to this drops from one route were then split between other drivers with you having to try and cover more drops within timed hour periods than were practical - management wanting you to drive until you had finished all drops, even if this meant finishing past your hours. Handsets providing routes had the basic software version, often you were left with it saying you had arrived at the delivery address but could be in the middle of nowhere and you having to call a customer and hoping they would answer so you could deliver the drop. The PPE equipment such as reflective 'waterproof' coat was a joke - it leaked through every seam. Boots often failed with splitting so you ended up buying your own. The company did not want you joining a union and they didn't recognise them. Line managers keen to throw people under the bus to further their careers. Poor pay. Failing building infrastructure - A gutter that leaked so badly rainwater poured onto you as you tried to load your vehicle. This was an older building whereby there were no flat surfaces to load and no covered area so you were open to the elements. Store manager was ineffective.

2.0
Aug 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Partner discount was good enough

Cons

Not appreciated enough for the work you do. Tends to be a hierarchy. Also, there is virtually no bonus anymore. They will cause problems for you when you leave - I had to pay back tax because they couldn’t be bothered to accept my resignation. On top of that, I am still paying them back money, because I took too much holiday before I left the job, again because they didn’t accept my resignation on time. I did everything by the book and they still messed me up. I spoke to HR about it, but apparently this is something they do to many others and there’s nothing we can do about it. I would just advise anyone to think carefully about joining this company.

1.0
Jul 23, 2025

Review

Recommend
CEO approval
Business Outlook

Pros

Good team, benefits( after 3 months work), good for students or who wants just some extra hours

Cons

VERY DISAPPOINTED EXPERIENCE There's a constant stream of employees. They don't give you extra hours. My contract was reduced from 20 hours to 11.5 hours, and my day shifts were replaced with night shifts( Friday, Saturday). They said it was temporary, but they never gave me my regular working hours back. They offered me a day job at the cafe, but it only lasted less than 5 hours. I only washed dishes and made a few cups of coffee before I refused the job. Additionally, my last salary was reduced by over 100 pounds. It turned out that I had been paid for overtime for the days I had worked. A month later, I managed to get the difference back. The company looks good on the outside, but it's a mess on the inside.

Viewing 154 - 156 of 8,739 Reviews

Glassdoor has 9,101 Waitrose reviews submitted anonymously by Waitrose employees. Read employee reviews and ratings on Glassdoor to decide if Waitrose is right for you.