Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Waitrose?

66% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2129) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (176) , Sales Associate (163) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 993 reviews)); "Good benefits and flexible with hours" ((in 570 reviews)); "Pretty nice staff and nice to help out people" ((in 485 reviews)); "Staff are friendly and nice" ((in 421 reviews)); "Colleagues were friendly and helpful" ((in 322 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 589 reviews)); "Managers are rude and demanding" ((in 454 reviews)); "sometimes hours are long and boring" ((in 278 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 126 reviews)); "Hard to get holiday :(" ((in 69 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.8

66% would recommend to a friend

(8,740 total reviews)

Jason Tarry

74% approve of CEO

47% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,740 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Aug 19, 2024

Compared to Sainsburys Customer delivery driver

Customer delivery driver

Recommend

CEO approval

Business Outlook

Pros

I have driven for both Waitrose and Sainsburys. Waitrose is more driving time and distances and less heavy loads. This may be because Coulsdon is a fulfilment centre and at Sainsburys I was attached to a superstore.

Cons

You need to be very careful when delivering to customers in tight driving spaces. Potential for bumps. My advice is make good risk assessment before driving straight to customer address. It may be better to park around the corner and walk,

1.0

Jun 9, 2024

Terrible

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

Good food and leftovers yay

Cons

Terrible customers and colleagues they made me cry every day

4.0

Apr 26, 2024

A value led company at its heart but cumbersome and slow

Retail strategy manager

Recommend

CEO approval

Business Outlook

Pros

Long term view often taken Ethics & sustainability high on the agenda Customer service is great They do care about partners The staff discount and other quirky perks can make a difference

Cons

Slow slow slow 20 years behind competition on a lot of aspects of retail Not great pay Seems like a bloated company, too many people, too many teams, lots of crossover Not laser focused on KPIs

Viewing 163 - 165 of 8,740 Reviews

Jobs at Waitrose

Supermarket Assistant

Night Replenishment, Supermarket Assistant

Paston, Norfolk, East of England, England

£13 - £13 /hr

(Employer provided)

View job

Night Replenishment, Supermarket Assistant

Supermarket Assistant (Guernsey)

Kinning Park, Scotland

£15 - £15 /hr

(Employer provided)

View job

Supermarket Assistant – Nights

Broughton, West Midlands, England

£13 - £13 /hr

(Employer provided)

View job