Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2130) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Pay is good and they always give you opportunity to train in other sections to raise your pay next appraisal." ((in 1006 reviews)); "Good benefits and flexible with hours" ((in 547 reviews)); "Pretty nice staff and nice to help out people" ((in 490 reviews)); "Staff are friendly and nice" ((in 425 reviews)); "Friendly colleagues and good on" ((in 326 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 605 reviews)); "Managers are rude and demanding" ((in 455 reviews)); "sometimes hours are long and boring" ((in 281 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 122 reviews)); "Hard to get holiday :(" ((in 75 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.8

67% would recommend to a friend

(8,742 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,742 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Sep 25, 2018

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good discount, management in certain teams, partner not an employee, profit share

Cons

Poor management in certain teams, business as a whole not currently performing well so likelihood of any bonus is small. Lots of secondments rather than permanent opportunities

5.0

Sep 14, 2018

Supermarket assistant- supervisor

Shift supervisor

Recommend

CEO approval

Business Outlook

Pros

- Great company - Lovely people- made life long friends and was like a big family there - Able to get supervisor position and welcome desk which develops skills and improves CV - Love the discount - Bonus - Subsidised dining room - Flexible job for students - Management - Progression opportunities - Atmosphere

Cons

- Pay (although it's great when you are a student) - Uniform - Rude customers - Anti social hours - Bonus is not as high as it used to be - Great for when you are 23 and under but horrible to work there once you are in your mid 20's (unless you are part time or management) - Sometimes boring

1.0

Sep 12, 2018

Sales Assistant

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

The salary is good and the business model is good for all partners in the business. Also, the discount for Waitrose and John Lewis is a good incentive.

Cons

Never enough staff in the cafe and counters especially, none of the managers listen to anything you have to say if you're below them. There was never enough training for new cafe and counter partners which quite frankly is a risk to customers.

Viewing 238 - 240 of 8,742 Reviews

Jobs at Waitrose

Night Replenishment, Supermarket Assistant

Paston, Norfolk, East of England, England

£13 - £13 /hr

(Employer provided)

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Customer Delivery Driver, Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Gainsborough, England

£14 - £14 /hr

(Employer provided)

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Customer Delivery Driver, Supermarket Assistant