Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Waitrose?

66% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2130) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Pay is good and they always give you opportunity to train in other sections to raise your pay next appraisal." ((in 1006 reviews)); "Good benefits and flexible with hours" ((in 547 reviews)); "Pretty nice staff and nice to help out people" ((in 490 reviews)); "Staff are friendly and nice" ((in 425 reviews)); "Friendly colleagues and good on" ((in 326 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 605 reviews)); "Managers are rude and demanding" ((in 455 reviews)); "sometimes hours are long and boring" ((in 281 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 122 reviews)); "Hard to get holiday :(" ((in 75 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

Waitrose reviews

3.8

66% would recommend to a friend

(8,742 total reviews)

Jason Tarry

73% approve of CEO

47% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,742 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

1.0

Nov 17, 2018

Work somewhere else

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Discount at John Lewis Partnership

Cons

The management The pay The hour The environment of the workplace.

Waitrose Response

7y

Thanks you for taking time to post your review. I am very sorry that you did not find Waitrose & Partners to be a good fit for you. From the detail you have left it is difficult to assess the best person for the feedback or to look at specific opportunities to improve. If you feel that you can supply this detail please email resourcing.socialmedia@partnershipservices.co.uk. I would like to wish you well for the future.

1.0

Oct 31, 2018

Assistant

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The discount card, even though they can be reluctant to give it to you.

Cons

1 As a idea waitrose sounds good as a partnership where everyone has a part in the company, but just like communism in real life it never works. The managers which make up most the staff are lazy I responsible bullies who use there stance to push all there work on the non managers and blame them for there own mistakes. If you are respectful then you will be abused and used at waitrose. 2 if you even think about sick leave you are going to be threatened with a disciplinary or the sack even if your dying they will threaten you to come in. 3 incompetent managers and 0 organisation. 4 workers rights don't exist here mate. It's a joke dont work here for your own good.

Waitrose Response

7y

Thank you for your review. Discount benefits are available to Partners after 3 months, so I am unsure as to what difficulties you encountered obtaining this benefit? There are some very concerning points that you raise in your review, and I would urge that you look at internal processes to raise these to the relevant people. If you do not feel comfortable doing this then you can email resourcing.socialmedia@partnershipservices.co.uk and we can ensure these are fed back.. We take every Partner’s wellbeing seriously so thank you for sharing your experience and I hope that you are able to find the route that will improve this for you.

2.0

Oct 23, 2018

Welcome Desk

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The salary was relatively good for my age.

Cons

Poor management style and the store was understaffed the majority of the time.

Waitrose Response

7y

Thank you for this review. I am sorry to learn that your overall experience was not what we would want to offer. There is little detail to look into this further so if you would like to send on any more information then please email resourcing.socialmedia@partnershipservices.co.uk.

Viewing 235 - 237 of 8,742 Reviews

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