Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

67% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2130) , Sales Assistant (450) , Customer Assistant (429) , Shop Assistant (316) , Customer Service Assistant (246) , Customer Service (238) , Retail Assistant (177) , Sales Associate (164) , Partner (128) , Team Leader (116) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 1008 reviews)); "Good benefits and flexible with hours" ((in 549 reviews)); "Pretty nice staff and nice to help out people" ((in 486 reviews)); "Staff are friendly and nice" ((in 427 reviews)); "Friendly colleagues and good on" ((in 332 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 600 reviews)); "Managers are rude and demanding" ((in 458 reviews)); "sometimes hours are long and boring" ((in 280 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 120 reviews)); "Hard to get holiday :(" ((in 71 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.8

67% would recommend to a friend

(8,744 total reviews)

Jason Tarry

74% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,744 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

2.0

Aug 5, 2017

Benefits Great. In branch Culture very poor!

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits. Partnership bonus. 6 months paid leave for 25 years service. Ticket subsidy 50% upto £60 a year off concert tickets.

Cons

I have worked at a few branches in different region and the same factors are in place. Inexperienced management from section management all the way up to branch management level. If you work in a department that covers the coffee machines prepared to be spoken to like utter rubbish from the customers.

4.0

Jul 17, 2017

Waitrose Store Assistant

Store assistant

Recommend

CEO approval

Business Outlook

Pros

Partnership, everyone is an owner in the business. Partner discount - 15% Waitrose, 12-25% in John Lewis, plus a very wide range of national and local discounts and subsidies.

Cons

Frequent managerial turnover and (understandable) sickness from stress contributes to a environment of somewhat uncertainty, especially with regard to progress and personal development. This also impacts day to day operation negatively.

3.0

Jul 3, 2017

Supermarket assistant

Customer service supervisor

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits

Cons

Bad management structure. Lots of staff leaving and not being replaced. Overworked all of the time

Viewing 271 - 273 of 8,744 Reviews

Jobs at Waitrose

Supermarket Assistant

Supermarket Assistant

Supermarket Assistant

Supermarket Assistant

Night Replenishment, Supermarket Assistant (Jersey)