Walmart Customer Service Manager (CSM) reviews

3.3

54% would recommend to a friend

(886 total reviews)
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John Furner

100% approve of CEO

54% positive business outlook

Customer Service Manager (CSM employees have rated Walmart with 3.3 out of 5 stars, based on 886 company reviews on Glassdoor. This indicates that most Customer Service Manager (CSM professionals have a good working experience there. Walmart is rated in line with the average (within 1 standard deviation) by Customer Service Manager (CSM professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

886 reviews
4.0
May 31, 2014
Recommend
CEO approval
Business Outlook

Pros

Great coworkers. Easy to move up through hourly pay scales. Once you reach full time status, benefits are as expected. Not stressful at all.

Cons

Retail. Need I say more. Company tends to hire managers, but not leaders for store management positions. Until you move up to lower management, or higher, company seems to not care about its employees. No benefits until you reach full time status.

3.0
May 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Meet new and great people, therefore i I love the people I work with, they make a BIG difference. I enjoy the experience with working with people.

Cons

Depending on the job you have,I am a CSM, each day can feel like the same day. For myself anyways, everything sort of felt repetitive.

3.0
May 21, 2014
Recommend
CEO approval
Business Outlook

Pros

I really liked the customers and alot of the staff there. I was always able to keep busy and really liked being able to go above and beyond expectations for the customers.

Cons

The management at the time were very volitile and you didn't know one day to the next how an Assistant Manager would react to a given situation. The ones you could count on were often fired or driven out due to their integrity. Starting in the last two to three years I was there we were expected to do the jobs of at least two other associates who were not replaced when they quit or were fired. Walmart Corperate required stores to trade payroll for profit.

Viewing 856 - 858 of 886 Reviews

Glassdoor has 154,763 Walmart reviews submitted anonymously by Walmart employees. Read employee reviews and ratings on Glassdoor to decide if Walmart is right for you.