Even though Wells Fargo says that they are all about helping the customers and fulfilling their needs this is not entirely true. I am not saying that customer service is not important because it is but I am just saying that sales is more important to the company. Over 60% of my job is to get sales each day and reach a specific goal each day. We have 3 months (a quarter) to reach the ultimate goal ( will not say the number because it varies per branch due to the area it is located). If we do not meed this goal and get all our sales we get written up. To me this is not fair because we cannot force people into a sale because it is their choice whether they want it or not. We are told that we have to present a sale to a customer even if it is the same customer and same sale from the day before. If we had already presented a sale to that person they are not going to change their mind in one day. This just turns in to rude pushiness. After telling them once they now know about it and if they change their mind they will willing come in themselves. This does not include the pushiness and stress tellers get from their Service Managers, Branch Managers, DM's ect... They are constantly pushing us to get sales for the branch. This means that the bankers and mangers count on us to reach their goal as well. If that is not stress than i do not know what is. We should be able to focus mostly on customer service so we do not cause the customer to get upset because it happens all the time. Customer get mad at us because we constantly bug them about a sale. There are customer that even close out their account because of this. We need to just concentrate on customer service and the money.
