Wells Fargo reviews

In the last three years the company's heart has been ripped out and so has mine! I worked for Wells Fargo for 20 years. Ive watched almost every great leader i've worked with lose their jobs. Before i was also packaged out it was hard to watch customer first values go out the door. New high level leaders say they care but their actions do not show it. They reflect trading long time employees for tax write offs. There are barley anyone workers left in branches to properly service clients. Not sure if being a hard worker or a top performer is valued any longer. Atleast not at Wells Fargo. It may be for the best because it you live in California growth opportunities are limited due to all positions in my department need to be in centralized hubs. Last soap box many tech issues.

You are on the bottom of a toxic chain of micromanagement. You are not there to help customers. You are there to convince customers to sit down with bankers so they can bring in more money. Due to the scandal, Wells Fargo is very strict about the verbiage used to accomplish this. You will be coached on every interaction with every customer and have daily one on one meetings with your supervisor about why you are not meeting expectations. The branches are audited more often than necessary and you will be constantly quizzed about policies and procedures. Wells Fargo hires "behavior influencers" (yes that is a real job that people get paid six figure incomes for) who come into the branches to police bankers and tellers alike. Unrealistic expectations up the wazoo, results are expected within a week. Exempt employees are being told they are not entitled to a lunch (not true). Aside from referring customers to bankers, what they want most from you as a teller is to divert customers to the ATM or the app. Some banks are already going teller-less. This trend will spread until human tellers are a thing of the past.