Wells Fargo reviews

Pretty much everything else You don’t get enough training and can’t use that as a valid excuse for when you make any mistake You will be audited twice every month when you get out of training and things begin to count against you. Once you’re out of training, you can’t get below 97% accuracy a month (which equates to literally no mistakes because of the way audits are weighted) and if you fail your audits 5 out of a 6 month rolling period, you’re done. There’s no question or review as to how little your mistakes were or how nit picky the quality audit team was, you’re just fired. They keep raising the quality audit bar to make it almost impossible to pass every every month. Seems that they would rather fire people for ‘quality’ instead of just laying off from a VERY busy department A lot of management has never worked your position but will try to ‘relate’ with you Get ready to work a lot of mandatory overtime. The claim flow is so busy but they won’t hire enough

The hiring process is a joke, archaic and bureaucratic. The pay alone deters top talent, and you’re flat out lied to about what you’ll realistically make. The scoring metrics that affect your pay are set up to make you fail. You have to depend on incompetent and apathetic fulfillment partners to make a loan go through. But my role’s pay is adversely affected by their poor performance, but my performance has no negative impacts on their compensation. This leads to a combative and toxic work environment. Work life balance is a joke, and this is not a good fit for working parents. You’re pressured into working overtime every week. You’re bound to an inbound call schedule that will prohibit you from taking breaks that are required by law, and management constantly expects more production for no benefit to the worker. This schedule is also subject to change daily so you can never effectively plan your day or week. Expect to make about $50k a year, and this business is extremely detailed and complex to learn, so there’s a heavy ramp up period. The complex is rodent-infested and often smells like decay. Don’t eat at the cafeterias. The culture and work environment is pretty toxic. The sales people are so underpaid that they are unwilling to play as a team and help each other, management does nothing but track reports. There’s no real coaching or career planning opportunities. The whole company agenda is to bring in as much business as possible without having to pay out for it. There is no reason why an employee who brings in $25+ million worth of business annually for a company should have to scrape by to pay their bills.