Wells Fargo reviews

Besides the pros listed above, Wells Fargo is a horrible company to work for. Their structure forces bankers to lie to customers in order to meet solution goals. One of my co-workers actually said, "I just took the honest route with my last customer and got nothing out of it. That's the last time I'll do that." Unfortunately, that is a true statement. The goal is to open as many bank accounts and products for customers as possible. The higher the number, the better. This means that bankers are doing whatever is necessary for THEM to get those numbers on to the system, even if it means blatantly lying to customers in order to get the "solutions". The customer's interest is NOT the banker's priority because doing what's right for the customer usually means not "getting anything" out of them. Wells Fargo's system gives it's bankers the option to convert accounts without having to change the customer's account number, but instead of using this option, bankers always close accounts and reopen new ones in order to receive credit and make their numbers. This means that the customer has to take the time to change their direct deposits and any automatic debits or credits that they have coming into their accounts. This is NOT in the customer's best interest, but it happens EVERYDAY at EVERY BRANCH and management turns a blind eye. This is just one example of how CORRUPT this company is. Officially, managers tell the staff to go by the book. Unofficially, bankers are expected to do ANYTHING it takes to make their own numbers and help the branch meet it's goal. Anything means lie, cheat, take customers from other bankers, run to customers hoping to get something out of them, team up on customers in order to talk them in to opening new accounts. ANYTHING! Wells Fargo retail is horrible! I'll sum it up with this: When I gave my manager notice that I had found a better job and would be leaving, he asked me if I could try to get him a job also!! Then he proceeded to ask me not to tell my coworkers about me leaving because he didn't want them to start looking for other jobs as well. Enough said.

When it was Wachovia, it was good. Wells Fargo REALLY, REALLY SUCKS. They raised the quota so high, it's almost unrealistic. They also paid at end of each quarter. The secret shopper "Perfect 5" scores, a big joke. If you get even a "4" out of all the categories, it's a "bad" shop. Just another way WF won't have to paid. So many good people have been fired or resigned for stupid reasons, and you wonder "why"? The service manager, they don't service. The only people they serviced are the banch manager, regional manager and district manager. You should see how fast they go up to greet them when they come into the branch. Other than those people, customers who give gifts or presents also get SPECIAL attentions. Most time, they hide in their office with their doors closed to talk (about what?). As for supporting the staff at the branch. FORGET THAT. There is no such thing. Often, the branch is understaffed, customers complained. So what? When you get bad shop because of that, it's your fault. When customers really needed help, they are always TOO busy.This one manager always said "Give them to the bankers". They are too busy to be BOTHERED. What they call "coaching" were"observations" they do on you while you were helping customers. (Oh, that is the other thing the service manager does. I'm,sorry, I forgot. That 's the only other time they are behind the teller line.) When there is blame, the tellers take the burden. When there is praise, the management takes the credit. When the goals are not met, the manager will even tell you, that you caused them their bonus to your face. They only cared about their own pockets. When tellers get several so call "BAD" shops, they can be fired. When managers get "BAD" shops, they are still there. Where is the justice? You try to file complaint with HR, they take the side of the manager regardless of issue. What is the point? My only answer is that they need to save FACE. They make you SELL, SELL, SELL, but they don't pay you for your effort. They make you sell stuffs to customers that they don't need to boost their sales. They don't really care if the customer need that service. Customer complaints, WHO cares. Customer service, WHO cares. Customer oriented, a BIG FAT LIE.