Wells Fargo reviews

The people are toxic, bullying is condone, they really do not care about their employee or customer's over all well-being. Victims of bullying end up being moved away, even given new job positions, from the aggressor. The aggressor continues their behavior and the lack of victim support discourages future victims, and witnesses, from coming forward. A sales consultant was placing unreasonable expectation and was being very aggressive towards me as a client service officer. My manager would say just ignore them, no one takes their complaints seriously. However, when the consultant made complaints, my manager would provide me negative feedback. When the consultant's bullying cross the line, my manager response to my complaint was shaming. I have shared my stories with others and found that this was very common throughout our department. It appears to me that toxic people get promoted and the supportive good people quit. Turnover is HIGH!

The main thing that I have an issue with about this job is that it is a call center. Employee retention is terrible and Wells Fargo (not your direct management but the higher ups) treat you like a number. Just because you are pleasing clients and making a better experience for everyone including other employees, if you do not meet the ridiculous metric targets you will not be rewarded. If you have an issue that your direct manager cannot solve, it probably will never be solved. It is impossible to escalate your concerns. All they care about is earning a dollar for themselves and mitigating risk for themselves. The words "call center" were no were in the job description when I applied and I didn't realize I was signing up for a call center job until 4 months into the job when I finished licensing and training and they hand me a computer and tell me to take as many phone calls as I can every day. The definitely hide all the negative aspects of the job until you are too far in to justify leaving.