Western Union reviews

3.4

58% would recommend to a friend

(2,935 total reviews)
avatar

Devin McGranahan

51% approve of CEO

49% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Jan 23, 2017

Very little scope to grow and top heavy org

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

401k match, comparable salary, bonus

Cons

Employee potential not used, Directors project themselves doing high visible work and giving less important ones to the rest, no chance of getting into next level,

avatar
Western Union Response
9y
Thank you for your sincere input. One of the core principles of the WU Way is that innovation comes from both the top and bottom. We realize that there may be instances you have experienced, which went contrary to this guiding principle, and we are committed to continuing to reinforce the principles of the WU Way at all levels in the organization. Please share your feedback internally as well. We will continue to look for opportunities to improve. Thanks for being on the team, and helping drive WU's continued improvement and success.
2.0
Mar 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Depending on what area of the organization you are in, you can be part of a great team. Everyone I met was very professional and fostered a strong, inclusive culture.

Cons

Lacks strong senior leadership and true merit-based performance structure, although you will hear a lot of talk about both. Organization is built in silos and leadership shifts "top" priorities frequently- meaning successful, on-time delivery of cross-functional team-based projects is very rare. Often the root cause of project failure is antiquated technology and too few technical SMEs to support. Be aware that annual cost-cutting might put your job in jeopardy - no matter how great your contribution to the organization (again, the lack of attention on merit/performance).

2.0
Feb 23, 2016
Recommend
CEO approval
Business Outlook

Pros

Generally good bonus structure particularly if the overall team does well. Opportunity to earn good money per quarter bonus if you are a high achiever. You have the opportunity to buy 3 more days annual leave per year. - Quite a young office - Work life balance very good, despite starting at 8am every one is out the door at 5.30 with no work to take home.

Cons

Office doesn't reflect the wealth and size of the company, no space to eat lunch. Depressing environment, people stay for the sake of the money, the impression is there's no real employee satisfaction or enjoyment outside of pay cheques every quarter. At times feels like a glorified call centre - too focused on call stats. Serious lack of structured training for new staff. You are sat around twiddling thumbs for a couple of months asking for things to do. Lots of bureaucracy because it's such a huge company so basic HR processes can take weeks to get done. Feels like an Account Management role rather than sales half the time, the work can be very mundane. Doesn't have the perks you would expect from a company of this wealth or size.

Viewing 331 - 333 of 2,935 Reviews

Glassdoor has 3,793 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.