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      Western Union

      Engaged Employer

      Western Union reviews

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      3.3

      54% would recommend to a friend

      (2,926 total reviews)
      avatar

      Devin McGranahan

      46% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.2

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.9

      Senior management

      Western Union has an employee rating of 3.3 out of 5 stars, based on 2,926 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      May 30, 2017

      RUN AWAY

      Employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      15 days PTO. Some okay perks.

      Cons

      Wow. Not sure how to capture how toxic this place is. Very few managers I encounter have any expertise in the work their people do, nor does there seem to be a willingness on their part to learn what their people do. What I have experienced most often is ladder climbing and an elitist attitude from anyone with a management title. Management sits all around our team and NEVER speaks to any of us. It would be interesting to know the ratio of regular staff to managers and up--seems quite top heavy. In my department (and it looks like the division), it's all about how to make yourself look good. I have seen evidence of speaking truth to power gets you fired - as in gone the next day. Almost everyone on my team is beaten down, even though they are highly skilled and self motivated. If you were to take management away, the team could fix 70% of issues within 3 months or less. Do not come here unless you can accept micromanagement, distrust, not being listened to, and no chance of ever being empowered.

      avatar
      Western Union Response
      9y
      Hello, we appreciate your time sharing your feedback. Western Union is very interested in continuing to drive down bureaucracy wherever there is opportunity. Our leadership development programs (e.g. WU Lead and Leadership in Action) have received positive reception and we hope to continue to reduce the number of negative experiences people have with their management/leadership. We take your feedback seriously and would like to address them. To schedule some time to talk to someone in-person, confidentially, please email: careers@westernunion.com.
      2.0
      Mar 16, 2017

      Exercise Caution.

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The opportunity to work with international colleagues while based in Colorado. Stock throws off a routine dividend if you're equity eligible.

      Cons

      Year over year headcount reductions to manage to budget. No leadership focus or long term strategic plan. This is the definition of putting lipstick on a pig. Don't be fooled, perception is king here with little substance. There hasn't been a Chief of HR for almost a year, if that doesn't say something about their commitment to people, an 80% pay out on bonuses, when the streets expectations were met, should.

      avatar
      Western Union Response
      9y
      Thanks for your review! Working with colleagues in over 50 countries globally is definitely a valuable experience. Western Union (WU) is expanding its digital offerings globally, and the organizational structure has shifted in order to support this technology focus. Our Chief Human Resources Officer (CHRO) is still in his role, and has been asked to also lead a key initiative for the company, helping to drive our long-term growth strategy. We will continue to seek the voice of our customers (internal and external). Please don’t hesitate to share specific suggestions. Thanks for being a part of WU!
      4.0
      Dec 14, 2015

      Heading the Right Direction!

      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very strong purpose (the mission is fantastic) and a fantastic workforce (literally working with people from around the world). You would be hard pressed to find a more global company & experiences. Really like the recent strategic direction & initiatives! It's an exciting time to be at WU!

      Cons

      Now stick with the strategic direction and initiatives! Management has been slow to innovate and pull the trigger on moves that look promising. We need to be less risk adverse and more aggressive.

      avatar
      Western Union Response
      10y
      Thanks! We love the very global nature of working at WU. Appreciate the input on "staying the course" in terms of strategy. We are constantly balancing risk and opportunity, and are excited about some of the ground-breaking FinTech offerings we've rolled out recently, such as WU Connect and WU EDGE.
      Viewing 49 - 51 of 2,926 Reviews
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      Glassdoor has 3,782 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.