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      Western Union

      Engaged Employer

      Western Union reviews

      3.4

      56% would recommend to a friend

      (2,930 total reviews)
      avatar

      Devin McGranahan

      49% approve of CEO

      48% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Career opportunities

      3.0

      Senior management

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,930 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Jun 24, 2019

      Reviews are accurate

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      While there is a lack of a career advancement path, my boss has given me opportunities laterally

      Cons

      Working with SFO is not fun - my experience has been they are adversarial, not team oriented, no accountability. Outside of SFO, within IT, morale is really poor. Unspoken expectation to burn the midnight oil.

      avatar
      Western Union Response
      6y
      First, we want to say thank you for your more than 8 years of hard work at Western Union! We love that your manager has helped facilitate growth opportunities, no doubt based on your achievements! We do want our employees to be happy and fulfilled in their careers here along with having a healthy work life balance. So it is disappointing to hear that you are not currently experiencing this. As a current employee, we encourage you to share your thoughts further, so that we can better influence positive change. If you would like, you can connect with us confidentially by emailing careers@westernunion.com.
      1.0
      Jun 18, 2019

      Poor leadership

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Service provided to customers to send money to support loved ones.

      Cons

      Revenue obsessed leadership, speaking of customers is an afterthought. Leadership wishes to make it sound as if they value customers, though in true light its only valuing the bottom line. Programs such as WU Way are nothing but smoke and mirrors.

      avatar
      Western Union Response
      6y
      Thank you for sharing your feedback and congratulations on more than 10 years with WU! We’re pleased to see that you agree that we have a wonderful purpose: moving money for better! However, we are disappointed to read your comments regarding leadership and our WU Way. We strive to put our customers at the heart of EVERYTHING we do and we are proud to have an environment that respects our employees with their diverse cultures, backgrounds, and perspectives. Leadership has a great impact on the organization, so we hold ourselves, and our leaders, to the highest standards of integrity. Our WU Way, changing the way we work to deliver a better customer experience and drive growth for the company, requires a shared responsibility to continuously improve our collaboration, communication, and culture. As we continue to help influence positive change across our organization, we will share your comments with the appropriate teams. If you'd like to share more information confidentially about how we can improve, please contact us at careers@westernunion.com.
      2.0
      May 6, 2019

      Should be your last choice

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to get in and senior management visibility

      Cons

      No innovation and old people

      avatar
      Western Union Response
      7y
      We appreciate you taking the time to leave a review. At WU, we pride ourselves on our innovation and diversity, as these are key areas of focus for the organization.
      Viewing 154 - 156 of 2,930 Reviews
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