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      Western Union

      Engaged Employer

      Western Union reviews

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      3.4

      56% would recommend to a friend

      (2,930 total reviews)
      avatar

      Devin McGranahan

      49% approve of CEO

      48% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Career opportunities

      3.0

      Senior management

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,930 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Apr 26, 2019

      Leadership Struggling

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility, industry, base pay, is there anything else.

      Cons

      Senior management has no clear vision for future. Every 6 months strategy changes and they wonder why the sales team is unable to adjust to their ever changing expectations. The WU product line up has fallen behind the competition. We currently offer lower commissions to prospective agents and decent exchange rates with an annoying approach to compliance that will close new agents faster than they can begin to transact. New senior management feels that the best approach to sales is an antiquated car salesman approach from the 50’s. This new leadership has no clue how to run the US Market. Micromanagement has become the norm. While sales processes and activations are a struggle and out of the sales teams hands as the enrollment process is handled by a team in costs rica that is always understaffed thanks to the WUWay. Yet when there is a delay in the sales process you know who they are yelling at. This position in years past was an amazing opportunity, but the micromanagement has become a joke.

      avatar
      Western Union Response
      7y
      Thank you for providing your feedback. We are sorry to hear about your experience. We understand our leadership has a significant impact on the experience of our employees across the organization. We work hard to foster a culture in which all employees receive the utmost support and guidance from their managers. We will share this with our Sales team in efforts to improve the way we work, and if you feel comfortable doing so, please reach out to careers@westernunion.com to share more confidential feedback with our team.
      2.0
      Apr 26, 2019

      A once proud company that is being left behind by better online services

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      The service is critical for the consumers that use it.

      Cons

      Lack of support from management. As a WU employee, you are the face of WU to your accounts, be prepared to apologize daily and not be able to help them. Currently removing employees in an unofficial down sizing. Going down in flames and the pilot has bailed out

      avatar
      Western Union Response
      7y
      First, thank you for your service to Western Union for over 10 years. We are sorry to hear of your experience. We understand our leadership has a significant impact on the experience of our employees across the organization. We work hard to foster a culture in which all employees receive the utmost support and guidance from their managers. We take every piece of feedback seriously and we will share your comments with the management team as we continue to improve our processes.
      1.0
      Apr 16, 2019

      A completely biased organisation

      Associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Parties are hosted in good places

      Cons

      1. You will never be endorsed by higher management. 2. Manager always lied about no promotion and all. 3. Hired people who didn't have the basic skillset in a position which demands proper knowledge. 4. No recognition for the hard work done. If at all it comes it will be on the basis of your position. So even if you do good work you will have to wait for your turn . 5. Manager holds zero credibility for issues but full credibility for successful deliveries. The list goes on.

      avatar
      Western Union Response
      7y
      Thanks for leaving your review. We're sorry to hear about the cons and are always looking for feedback on ways we can better provide employees the best WU experience. We consider bonus evaluations and promotions based on knowledge, ability & contribution. Leadership development is an ongoing priority at WU so they can lead, support and coach our global teams. Equally important is ensuring our employees can share timely, actionable feedback through our WU Listens program.
      Viewing 157 - 159 of 2,930 Reviews
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      Glassdoor has 3,786 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.