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      Western Union

      Engaged Employer

      Western Union reviews

      3.4

      57% would recommend to a friend

      (2,934 total reviews)
      avatar

      Devin McGranahan

      50% approve of CEO

      49% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.1

      Senior management

      3.1

      Career opportunities

      Western Union has an employee rating of 3.4 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Feb 7, 2025

      Politics at peak level, unstable and worst leaderships at top level

      Solutions architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best technologies to work Good office space

      Cons

      Very unstable management and no clear view of leaderships. Firings of employees without knowing their contribution and importance just to adjust a place for someone of leaders to come in to that role. Top level management pulling their ex colleague to here even though it's not needed and without proper skills. Migrating product based to service based policies to achieve top leaders aim. Nano management and no trust on employees from leadership. Imposing ton of policies to achieve nano management and service based company.

      2.0
      Mar 17, 2024

      New CTO has no idea what he is doing

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Immediate manager and teammates are good.

      Cons

      Terrible upper management im in shock. also too many contractors out of usa, makes us have to have meetings at weird times and VERY VERY LONG communication caused project halts... i dont even think this company is gonna last much longer lol the base of the problem is the software team structures and the cto who im 90% sure is just here knowing he will get laid off after a year but not before he gets a lotta money.

      1.0
      Jan 1, 2023

      Dying company for independent channel/ layoffs

      Area sales executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      "Unlimited PTO" which was nice if your manager did not make a fuss about it salary was competitive in the industry Benefits are better than competitors Hard to get fired even if you don't bring in more business/company is very laid back

      Cons

      Random layoffs especially in Q3 2022 despite the vice president doing a whole meeting to tell us that "there are no cost cutting procedures in place" Key account executives and multiple directors were laid off. Many ASE's as well due to "ethics" violations even though management pushed it. This company's sole focus is the exchange rate in the independent channel and that is all the good that is going for them so far. The agent support, customer service support and POS are very far behind compared to the competitors. This is why they lost 12% of their total Independent (small business) transactions in 2022. This is what caused major layoffs. Management is very old school and will not listen to suggestions to improve the agent experience. It is always because of cost despite the company giving massive bonuses to new VPs that don't know what they are doing. Every competitor is taking business away from this company. Also, due to the decline in business, no one made any decent commission. Please do your research and ask current WU agents about their experience before you join the company.

      avatar
      Western Union Response
      3y
      Thank you for leaving your review! We're thrilled to hear that you appreciate our employee benefits. Our employees give their best in their work for Western Union, so we show our care and appreciation by providing competitive salaries and various benefits. Our organization has undergone several changes as we transform our business, and we understand that dealing with these changes can be difficult. We value all feedback that comes our way, especially regarding leadership and the organization, and we will take note of your review moving forward.
      Viewing 220 - 222 of 2,934 Reviews
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      Glassdoor has 3,792 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.