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      Western Union

      Engaged Employer

      Western Union reviews

      3.5

      60% would recommend to a friend

      (2,936 total reviews)
      avatar

      Devin McGranahan

      54% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      Western Union has an employee rating of 3.5 out of 5 stars, based on 2,936 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

      Reviews by job title

      3K reviews
      1.0
      Apr 28, 2017

      Account Executive

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule and great work/ life balance

      Cons

      Goals are difficult to reach because of market conditions. Management does not care about the sales team. No opportunities for advancements

      avatar
      Western Union Response
      9y
      Thank you for sharing your feedback. While we love the "pros" you shared, we would like to get more information on the "cons." We care about our employees. Our leadership development programs (e.g. WU Lead and Leadership in Action) across the company received positive reception and we hope to continue to reduce the number of negative experiences people have with their management. Please email us if you would like to talk to someone internally or email your suggestions: careers@westernunion.com
      1.0
      Apr 27, 2017

      Layoff after layoff

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people who work here are knowledgeable and want to have passion for the company. Co-workers are friendly and can be very helpful if you build good relationships and learn how each department works. Learn your players and the game is easy but fustrating.

      Cons

      Where to start. Constant layoffs bring worry and morale down. Employees completely unmotivated and discouraged with only receiving 80% bonus after meeting our numbers and paying the price (literally) for compliance fines from employees 10 years ago. Too many clueless mid-level managers doing nothing and too many VPs sitting around covering their butts. HR is clueless about what employees truly want. Health care plans are too expensive for a company our size. We need more innovation and stop relying on digital to save us. Get better equipment for agents and employees, clean up your databases, help us get software that actually works and does what we need it to do. Been waiting for 8 months for helpdesk to fix a glitch in Access and still have no answer and many of us are left in the dark unable to do reporting.

      avatar
      Western Union Response
      9y
      Thank you for taking the time to share your feedback. The company is going through changes and rapid digitization, but we are interested in continuing to drive down bureaucracy wherever there is opportunity. Our leadership development programs (e.g. WU Lead and Leadership in Action) across the company have received positive reception and we hope to continue to reduce the number of negative experiences people have with their leadership. Your idea of holding a national meeting is great input and we welcome your additional feedback. We would also like to address your Access glitch with Helpdesk. To schedule some time to talk to someone in-person or email your suggestions, please contact: careers@westernunion.com
      5.0
      Apr 25, 2017

      Customer Service Representative

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good environment for working.

      Cons

      Shifting of schedule is not that good.

      avatar
      Western Union Response
      9y
      Thanks for sharing your review. Please email us more details about scheduling to careers@westernunion.com
      Viewing 2359 - 2361 of 2,936 Reviews
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      ReviewsWestern Union reviews

      Glassdoor has 3,797 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.