Western Union reviews

3.5

60% would recommend to a friend

(2,934 total reviews)
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Devin McGranahan

54% approve of CEO

51% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Nov 10, 2016

Director

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice people, interesting work, adequate work/life balance

Cons

A lot of bureaucracy, especially with people that have been with the company for a long time. Hard to see a path forward in a career without being willing to travel internationally a fair amount, hard to see if change management initiatives will truly pay off

2.0
Nov 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Big company, great amenities, benefits, training, and the campus was awesome.

Cons

Very silo focused department structure. Management didn't like new ideas and only wanted to hear what they liked.

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Western Union Response
9y
Thanks for sharing the “pros” of Western Union. We stand behind the WU purpose of “moving money for better,” helping people and businesses move money - to help grow economies and realize a better world. Our global workforce of talented people is one of our strongest selling points as an employer. In fact, people who choose to work at WU get to collaborate with approximately 10,000 employees in over 50 countries. Our global benefits also include adoption assistance, scholarship award program, travel assistance program and more. Regarding your comments about silo-focused department structure and how management does not favor new ideas, we are always looking for opportunities to set people up for success in their career development. While the process definitely isn't perfect at times, we try to provide growth opportunities for individuals as much as possible. We noticed that you are now a former employee of WU. We wish your experiences were shared with us while you were still with us, but we truly appreciate your honest feedback. Thanks for your time.
1.0
Nov 4, 2016

Company stuck in past. Has no future.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None today. Great place 2 years ago.

Cons

SF digital office was a great place to work with great leadership, until corporate decided to integrate it under retail business. The only part of company that was growing is now hemorrhaging talent. Jumping out before the ship sinks. So long.

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Western Union Response
9y
Thank you for your feedback. We are sorry that your experience at Western Union changed from the time you started working at WU to the time you left the company. It’s unfortunate to hear about your experience but we appreciate your review. Our annual employee survey indicates that confidence in leadership is above benchmark. However, we realize the aggregate results of the survey do not address your particular experiences. We have a strong focus on leadership development and we’re always looking for ways to improve. Every leader in the organization takes part in a program that meets bi-monthly and is focused on strengthening leadership capabilities. We’ve seen great benefits from this program in helping leaders improve, and we are always looking to keep our culture positive, happy and working toward WU’s purpose of “moving money for better” to help communities and businesses grow. We continue to innovate, developing new ways to send money through digital, mobile and retail channels, and sometimes, change within the organization is needed to grow the business. Thanks for being a part of WU for some time. We wish you the best.
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Glassdoor has 3,795 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.