Western Union reviews

3.4

59% would recommend to a friend

(2,935 total reviews)
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Devin McGranahan

53% approve of CEO

50% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Jul 10, 2015
Recommend
CEO approval
Business Outlook

Pros

Co-workers are hard working but still have fun. The benefits are reasonably generous. IT projects present interesting challenges of melding new technologies with ancient back end systems. There are a number of staff that have been with WU for over 40 years, so a long career there is possible. Depending on your position, there may be opportunities for international assignments and travel. WU is a very ethical company and emphasizes protecting customers and being compliant with all laws.

Cons

WU has a reputation for lots of layoff waves. Fortunately, they have a great severance package that softens the blow and makes employees more willing to ride out the uncertainty rather than bail out for new opportunities. Some management and upper management are uncertain of WU's long-term viability in the face of all the new payment options. Montvalle NJ office staff is always in fear of office closure/outsourcing, though complete closure seems unlikely given the systems expertise in that location. Many don't like the new open concept office layout in Englewood where even directors sit at open tables with no privacy for phone calls.

1.0
Jul 9, 2015
Recommend
CEO approval
Business Outlook

Pros

With bare minimum human resources, no replenishment of former employees, and constant state of emergency to deliver, one is bound to be battle trained for the next job. If you can survive in this environment you are bound to add great value in the next job. They have a gym in house if you love working out (if not get in that habit, its easier to deal with bad environment if your body is healthy).

Cons

The people in managerial role (sr manager and up) would not be in that position had it been Amazon / Google. You have a leadership that believes in putting pressure instead of being hands on and helping. Since promotion is based on rear-end kissing, the person at bottom of pyramid is often abused, over worked, and humiliated when things go wrong (symptoms of increasing work and no hiring). With min technical knowledge, the heavy lifting is done by the foot soldiers and the upper management only delegates with no hands on helping when things are difficult. So ensure that you stand up to the bully. If you don' then you'll be crushed. The environment encourages bully supervisors and it is up to you to watch yourself. Also, do not expect any training or smooth transition to be up to speed. This shouldn't be surprising if promotion is purely based on favoritism rather than actual people's skill. Do not expect a change of roles / project. You'll most likely be stuck doing grueling work on the same project because there would be no one hired to free up your time. Most importantly, DO NOT be stuck for more than 2 years especially if you are starting your career. Always be on the look out for better opportunity.

2.0
Jul 6, 2015

Review

Recommend
CEO approval
Business Outlook

Pros

They don't micro manage their employees, great cafe

Cons

Need more directives, senior leads should practice professionalism

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