Western Union reviews

3.4

57% would recommend to a friend

(2,935 total reviews)
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Devin McGranahan

50% approve of CEO

49% positive business outlook

Western Union has an employee rating of 3.4 out of 5 stars, based on 2,935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Dec 29, 2013
Recommend
CEO approval
Business Outlook

Pros

Salaries are above marketplace (especially for senior management). Depending on the group and supervisor, you may have opportunities to grow. However, this is not consistent in everywhere in the company.

Cons

Too many reorganizations with multiple lay-offs. Work-life balance is out of balance. Employee awards are not consistent throughout the company. Again, it is very dependent upon the group or unit you work in. There are a lot of politics.

2.0
Oct 28, 2013
Recommend
CEO approval
Business Outlook

Pros

The company itself is very generous and flexible with their work/life balance. Depending on your specific line of business, you have people that are super dedicated and really care about the success of the organization. You also have managers that really have your back when needed.

Cons

This company has developed a culture of having people point fingers and waste time finding out about a problem instead of being proactive and finding a solution. No one is held accountable for their actions and would rather shift blame elsewhere. Another flaw is that the learning curve for some positions is so great, that most new hires have a hard time transitioning into the "figure it out yourself" culture and end up leaving for greener pastures. Developmentally, the company does not invest in the growth of individuals. Training with certified professionals seems to always be "out of budget." The company is also transitioning into utilizing more consultative services which has significantly demoralized the full-time employees that have to deal with the ineptitude and lack of caring attitude of these individuals.

3.0
May 7, 2013

Mediocre Company

Recommend
CEO approval
Business Outlook

Pros

- Good pay and benefits at director level and above - Opportunities for professional growth if aligned with the right project/people - Possible to maintain life/work balance - Employees value pleasant work environment/cooperation

Cons

- Core business profitability is in decline and company responding primarily through expense management - transferring domestic jobs to Central America and Eastern Europe. Innovation bought through acquisition rather than in-house development. If you are involved in offshoring or acquisition projects, this can be a very interesting place to work. Unfortunately most employees are in operational or support roles and a lot of them find this environment very unpredictable and feel uncertain about their job security. - A lot of time and money is expended annually to communicate a vision and set company wide objectives and values aligned with achieving that vision. Regrettably, senior management seem unable to maintain a consistent vision year after year (or even in the same year) and company values are often not demonstrated from the top down. - Employees interested in being excellent at their work and achieving goals that seem beyond their reach are often frustrated by the levels of bureaucracy, organizational silos, and lack of accountability. If you're interested in keeping busy, but not getting anything done of significance, this could be the place for you!

Viewing 262 - 264 of 2,935 Reviews

Glassdoor has 3,793 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.