Zara reviews

3.3

51% would recommend to a friend

(9,550 total reviews)
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Mr. Óscar García Maceiras

63% approve of CEO

47% positive business outlook

Zara has an employee rating of 3.3 out of 5 stars, based on 9,550 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zara employee rating is in line with the average (within 1 standard deviation) for employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

10K reviews
1.0
Nov 6, 2014

Retail Dictatorship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Love the Zara aesthetic, but that's where it stops. Happy to shop there, not to work. Decent pay

Cons

-Poorly organised management -Most managers are passive aggressive or just damn right rude - they treat employees with little respect, you are treated more as a commodity than a person. Little appreciation from managers. They seem to care more about sale targets and the latest clothing items of the week. -Rotas are chopped and changed even the day before - without anyone giving you notice. You are expected just to be aware of your change in shifts -Extremely inflexible and draining. Often you will get given shifts that don't match with your availability. I wouldn't recommend this job for a full-time student. Before you know it, it will take over your life and you WILL feel unhappy. i.e. your contract will be minimum 16 hours a week, but you will be given 20+ hours a week. Don't even think about booking time off/Christmas off without a resistance from managers -Don't expect to finish on time. You will be expected to finished 1-3 hours over your shift. No negotiation. No prior notification. Due to working extra hours on a shift you will not have the appropriate breaks due to you = slave labour -At least 3-4 people quit every week since store opening. Self explanatory. The store will continue to have a high-turnover because working conditions are terrible. Most people carry on at the store for the money besides that, staff clearly don't enjoy being there.

3.0
Sep 26, 2014

Horrible colleagues

Recommend
CEO approval
Business Outlook

Pros

fast paced, lots of interaction with customers, decent pay, hiring process is inefficient and tedious. quality product at reasonable prices

Cons

not eco-friendly, horrible corporate structure, inefficient management of employees, lazy co-workers, managers are unable to provide recommendations for past employees, horrible discount (15%, no work-life balance

3.0
Aug 8, 2014
Recommend
CEO approval
Business Outlook

Pros

It is a huge company and you get to know hundreds of different people. You can get promoted pretty easy. The salary (except for sales assistant) is good. Fast-paced environment. It is impossible to get bored.

Cons

Normally, the managers are friends of other managers, that's why they have been promoted, so some of them have not experience at all. Managers force you to do more things than your position requires, and sometimes you have to leave your duties aside because they don't have enough people for other things. People is leaving and coming every day. Some weeks it wasn't enough staff to cover everything so we had to work double...

Viewing 55 - 57 of 9,550 Reviews

Glassdoor has 15,301 Zara reviews submitted anonymously by Zara employees. Read employee reviews and ratings on Glassdoor to decide if Zara is right for you.