Booking.com Customer Service Executive interview questions

1. Phone call and conversation about your motivations, experience. 2. Assessment centre: a) English and your native language test ( pretty easy but catch eye on details) b) Booking.com presentation ( just sitting and listen) c) team work - something like game d) individual conversations about your motivations, experience, customer attitude c) role play - you have to deal with demanding customer, the attitude is important, not the knowldege about process which you actually could not have