Booking.com Customer Service Executive interview questions

Es handelt sich um ein Group Assessment. Der Sprachtest der Teil des Bewerbungsverfahren ist, wird hier nochmal wiederholt. Anschliessend gibt es eine Gruppenaufgabe und 1-2-1 Gespräch mit einem Rollenspiel. Alles in allem war die Stimmung recht gut. Es dauert nur alles leider viel zu lange. Man muss mit 4-5h rechnen.

Very long process. First you have a telephone interview with an outside agent. They ask you why do you want to apply at booking.com. and What do you think is a good customer service. When you pass the telephone interview you get invited to an 'assessment day' which is like 3-5 hours long. The assessment day started with an introduction (as there are so many people), then English test on a computer, other language test, depends on what you chose, if you pass these 2 tests, they also make you phone somebody in your additional language to test your speaking skills. You pass that , you move to a group activity where you will be in a group of 3-4 people trying to build the tallest tower from marshmallows and spaghetti sticks. After that you will wait for long hours until somebody will pick you up for an individual interview which lasts 30-45 minutes. After that there is a role playing scenario where you pretend to be an agent dealing with an unhappy customer on the phone.