Booking.com Customer Service Executive interview questions

There's a phone screening interview which takes about 10-15 mins. Just do a simple introduction and answer simple questions such as do you know the job scope? They will also explain more about the details of the job. After phone interview, there will be a group assessment. There are about 10 people who came for the group assessment. Each of us is suppose to introduce ourselves to one another in a meeting room. The team leads will show a presentation about Booking.com. A simple fun quiz. After the quiz, we had to do online test in English and also the language you applied for. Each language test will take about 10 mins. After completing the test they bring us to the pantry. Those who failed the online test were asked to leave and those who passed the test will proceed to do a phone test in the language you applied for. After the phone test will the team lead. We will have to wait for an individual interview with the team lead and HR. They ask a lot of questions about my previous job.