Booking.com Customer Service Executive interview questions

I applied on line by completing the hour long test, I was then sent an email to let me know I was successful, they offered me a start date and the shift pattern i would be working on. I was over the moon as I really wanted to work for Booking.com. The email came through on a Sunday evening, so i waited until Monday morning to reply and happily accept the role. I had been looking for work for months and this was the best news I had in a while. However when i replied , I had only enquired about possible day time shifts should there be a scope in the future, and clearly stated i was happy to work the late shifts. I didst receive a response back for about 3 days, where the email was a cut and paste job with different fonts and sizes! They emailed me a generic email to say that my qualifications did not match and they would not take the application further. This was ever so upsetting as I was more than happy to work the late shift and i had only asked a question. They didn't even have the time to reply to me, they just sent me a generic rejection email even though the previous email stated I was perfect for the role. I responded and explained to them that it was just a query and to reconsider rejecting me. Ive never had any response back from booking,com.

I did the online tests and then got an invitation to a phone call interview. Phone call interview was easy, basically you have to show that you are motivated for the Job. The recruiter invited me on an assessment day where I did two Tests: English and the language i was applying for. Afterwards, a face to face interview. The atmosphere is very relaxed and friendly.Two days later I got an offer.