I applied online. I interviewed at British Airways (Heathrow, England) in Sep 2017
Interview
All in all it was a thoroughly enjoyable day. I'm not going to go into the details of what to expect as other recent posts cover this quite nicely. However, from a personal standpoint there are a couple of things which will be absolutely crucial:
- Talk to people and be friendly and approachable (hold doors open, offer to get water etc)
- When around assessors, boast about how much you're enjoying the selection process and how many new people you've met.
- Don't take out your phone if possible and wear a watch.
As for the role play, eye contact with the assessor is key and as they will probably be sitting down, bend down to their height. Although customer service is crucial if they really are trying to bend the rules or policy assertiveness will also get you brownie points.
In the group interview being the time keeper will be a massive advantage. Otherwise be sure to include those who are perhaps a little quieter and also compliment other people's ideas.
I applied online. I interviewed at British Airways (London, England) in Sep 2016
Interview
I applied online and had to do some questionaires, i then got an email asking me to choose a date for an assessment day. On the day you get waterside, have to fill out some paperwork and there is a lot of waiting about. they gradually send you home throughout the day.
I applied online. I interviewed at British Airways in Sep 2017
Interview
I've seen a few posts on here from people who were unsuccessful at their assessment days and I don't think they're seeing the bigger picture. whether you dress with your hair in a bun or down or wear a skirt or trousers as long as you look smart that's all they care about, they want the right type of people, everything else they can teach. It might seem like strong candidates go home but really you just don't know how they perform in their activities, if you're a nice person, have experience of working in a team and working in customer service it will all come natural, everyone is really nice and they try and make the day as enjoyable as possible. I haven't yet heard back whether I've been successful or not but hoping I'll hear soon. If you well prepare and have the relevant experience no reason why you can't do well.