I applied online. I interviewed at Capital One (Toronto, ON)
Interview
One on one with manager. Easy conversation. No hard questions. Didn't ask for references. Wasn't kept long. Interviewer was on time. Pleasant experience. Came out feeling very confident.
I applied through other source. The process took 2 days. I interviewed at Capital One (Portland, OR) in Feb 2014
Interview
Over the phone, ask you basic questions. a lot of tell me about a time questions. Then they will ask you if you have any questions and they will answer them
Interview questions [1]
Question 1
tell me about a time that you calmed down a angry customer
I applied in-person. The process took 2 weeks. I interviewed at Capital One (Wilmington, DE) in Jan 2017
Interview
It starts off with an assessment they ask you to do via email. Then you have a phone interview with one rep, after if they like you they ask you when you are available for an in person interview. You interview with two different interviewers.