Capital One Cudtomer Service Representative interview questions

The first part of the application process is an online assessment, in which you answer mock phone calls. It was easy enough. I was then contacted through email for a phone interview. We set up a time and a date, and I waited by my phone for 30 minutes, and nobody called. Two days later, I receive an email stating that based on the information provided, they wouldn't be moving me along in the application process. Capitol One is a scam, and they just want to waste your time. Don't bother with this company.

Extremely casual, but questions are behavioral. Be prepared for "Tell me about a time..." questions and have your SOAR/STAR answer prepared. Role plays were also a huge part of this process.